Vehicle was very clean; cab and back. Customer service was not the best though. Employees made offhand comments indicating I was taking up their time. Never once felt like my presence was welcomed at the location, only that I was an inconvenience. Quite disappointed as this location was extremely convenient for our needs.
KAYLEIGH P.- Maryland MD
- Cumberland
- 21502
Moving Truck Rental in Cumberland, MD at Bel Air Service Center
(Concessionnaire U-Haul dans le voisinage)
16010 McMullen Hwy SW
Cumberland,
MD
21502
Services dans cet établissement :
Pour nous contacter
16010 McMullen Hwy SWCumberland, MD 21502
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam - dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Cumberland, MD 21502
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
- Rating:
- 5.0
The U-Haul App is a pain. Why do I have to key in all my information on my license only to have the app scan it and then fill it in automatically? Also, stepping through all the questions of other available services is a pain when al lI want is a truck.
Ed M.- Rating:
- 5.0
Everything was perfect. Chris provided excellent customer service. I will definitely be using his site again and will pass it on to my family and friends.
Robert B.- Rating:
- 5.0
This location was great. However it was not my planned pick up location. I originally ordered to pick up a truck at Dans place in Cumberland/LaVale MD. My schedule pick up time was 9am and since the agreement states I could pick the truck up within an hour of that time, I'd planned on getting it around 8:15. The night before my planned pickup, someone from uhaul or Dans place (I'm not really sure to be honest) called me to see if I could push that time back because the customer who currently had the truck was running late bringing it in. I explained that unfortunately I could not do that as the people coming to help me from 4 hours away wanted to get an early start. The man I spoke with said something along the lines of “ok let me see what I can work outâ€. I arrived there a little after 8 to see at least 2 of the 26ft trucks at dans place and went to complete the online check in just to find out I couldn't get the truck until 10 am because they did not put it in the system for 24/7 pick up. This was a HUGE inconvenience and I will never recommend dans place to anyone for uhauls. That said, I called uhaul, was connected immediately connected with a very kind woman who transferred my transaction to the bel air location, and had me all taken care of in a matter of minutes. We travelled to the bel air location and had no issues there on out. However- it would be nice if uhaul required trucks to have a full tank of gas upon returning. I only say this because I picked it up with 1/4 of a tank and had to fill up immediately, which costed me about $120, to end up returning it with 1/2 a tank of gas. Just kind of felt like I spent more on gas than I should have. Aside from that, and my initial hiccup at dans place, this experience was pretty good.
caitlin B.- Rating:
- 5.0
There was a mix up with my rental agreement. I requested the truck online and chose a pick-up time of 12am by accident. The guys at the u-haul location took the time to call me whenever they opened up in the morning. They could have easily rented out the equipment to someone else since I didn't show up at the previous agreed time.
JOSEPH M.- Rating:
- 5.0
Very helpful and friendly staff.
Timothy B.- Rating:
- 5.0
Very good, very nice, very respectful. They went out of there way to help me resolve an issue that was wrong with my reservation that was messed up upon dispatch when they did not cause the issue.. They saved me hundreds of dollars from a mistake that was not of there doing. They where overall a huge help and very great. I would refer them to anyone.
Donald W.- Rating:
- 1.0
I did not have a problem with the location just the fact that it was 100 miles and a 3 hour round trip from the location promised. They did not give me enough miles to cover the additional miles and as a result I was charged an additional $30 in fees. Not good. If you mess me around I do not expect to have to pay for the pleasure
shaun M.- Rating:
- 5.0
Bel Air Service Center has very good and knowledgeable employees and they are very courteous.
PAUL C.- Rating:
- 5.0
This is at least the second time renting a U-Haul from Bel Air Service Center and I will go back to them again when needed. It is a very convenient location for pickup and Chris and Dave are very friendly and excellent to deal with. Highly recommend using them for your U-Haul needs!!
JOHN KEVIN H.- Rating:
- 5.0
Never had customer service like here before friendly and helpful!
Howard D.- Rating:
- 5.0
None
Michael N.- Rating:
- 5.0
Very professional & helpful service
James H.- Rating:
- 4.0
They were friendly and explained to me what I needed to know.
Michael W.- Rating:
- 5.0
Very satisfied, good communication and very friendly helpful place. Will definitely rent from there again...
mick M.- Rating:
- 5.0
Very kind and helpful! Thank You!!
Matthew H.- Rating:
- 5.0
Great service
andrew B.- Rating:
- 5.0
Very accommodating and very nice
sandra M.- Rating:
- 5.0
The person that run aid me the you haul was polite and efficient. Hey treating me for beyond my expectation as a customer.
Jerome D.- Rating:
- 5.0
I really think it was ok, only I think $ 1.00 per mile was to much when I spent $ 56,00 on gas. Thanks
glenn S.- Rating:
- 3.0
Returning the truck to Cupps Automotive Martinsburg West Virginia there seems to be no U-Haul representative available at 10 a.m. to accept the truck. I was told the U-Haul rep would be in shortly I waited until 12:30 and nothing. Now I'm waiting on my receipt and my hundred dollar refund which I paid in cash now I'm telling I'll be paid by check. To me this whole situation makes no sense. Please have your District rep go out and review what I'm talkin about thank you very much
Thomas J A.- Rating:
- 5.0
Chris and his crew is awesome
Alexander B.- Rating:
- 5.0
Chris very helpful. Why they have to go all the way to Winchester to get a truck is beyond me though. I also do not understand your reservation policies. Either you have a truck or you don't on the specified day.
William B.- Rating:
- 5.0
Do not jump your rates almost by double!!!!
Lester P.- Rating:
- 3.0
Better trucks and more of them available at all locations.
Allen A.