I asked for a regular dolly and furnature dolly but the truck never had a dolly inside it nor did the service help assistant person give me one or made a refferance about it ..the original assistant helping me went to lunch during the middle of me trying to figured out how to rent the uhaun via the app.. and then abruptly left me and told her coworker to take care of me and the guy just kept working on his computer..i was late for where I needed to be and the whole experience was horrible... when I returned the truck I was too frustrated to ask for the money back that I paid for the dollys but since I now see I was charged $28 for something that would've made moving easier but couldn't because it wasn't given or provided to me ...so yeah the whole thing was bad and I want my money back
Moving Truck Rental in Cypress, TX at Community Self Storage
Moving to or from Cypress, TX 77433? Get FREE truck rental rate quotes at Community Self Storage.
Get FREE moving truck, pickup truck and cargo van rental quotes at Community Self Storage
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Cypress, TX.
Cargo vans and pickup truck rentals in Cypress, TX
U-Haul cargo van rentals and pickup trucks in Cypress, TX are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Cypress, TX 77433. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Due to Covid-19, they only offered mobile check-in at this location. However, a message from uhaul stated that this was only needed after hours. Seemed very confusing as to which directions to follow.
Mobile app would not allow me to check in for reservation, called 1-800 and she said she couldn't help me but would transfer me to tech support, sat on hold for another 10 minutes and then was disconnected. Tried for over half an hour repeatedly before the mobile app finally proceeded to the next screen for key location. Upon returning the vehicle the mobile app kept restarting whenever I had to take a picture of the cab for the dropoff. Did the same thing for over half an hour (also attempted via google and internet explorer web browsers) before calling 1-800 again. The associate told me (after informing him of everything I had already been through and just wanted to know where I could leave the keys without being charged) told me he couldn't do anything and I'd have to pay another $20 for uhaul to manually check me in even thought the app wasn't working and there was nobody there to assist, and told me the only thing he could do was to leave notes on my account that I called and gave me another number I could call. Unbelievable!
It was a learning curve, using my phone to check in and out, but everyone assisted. I couldn't have asked for better customer service experience.
I did not like using the app. It was not user friendly.
This reservation was made with a pickup time of 10:30 am for Sunday March 22nd. As I made it to the rental facility and tried to complete the online pickup, the system returned a message saying this rental was scheduled to be hand delivered at 1:00 pm when the store opens. As the store was closed and unable to pickup my rental, I left the facility. Later in the morning I got a call from UHaul saying that there has been an error with my reservation and lockbox was not setup for me. I could not go immediately to the facility but close to 1:00 pm. As I tried to online pickup the truck, the system said my reservation was expired. I went into the store in frustration and the employee in charge was very rude saying my reservation was ready. As I proved him it was not, he made another reservation which I was able to use. After that I was able to complete my errands. A frustrating experience with UHaul this time around.
Good service,thank you
LOCATION WAS OK. MY VAN WAS RESERVED, WHEN I WENT TO PICK UP THE GUY SAID I HAVE NO VAN AVAILABLE. THE VAN WHICH WAS HELD FOR ME HAD MECHANICAL PROBLEM AND GONE TO WORK SHOP. AFTER SOME ARGUMENT AS I WAS GETTING LATE TO LEAVE, FINALLY, HE GAVE ME ANOTHER VAN. THE PRICE WAS GIVEN WAS DIFFERENT OVER THE PHONE. I PAID AROUND $300.00 ON INSURANCE BUT THEIR SALES GIRLS WERE NOT TRAINED TO TELL ME WHAT IS COVERED AND WHAT NOT. THEY TRANSFERRED MY PHONE CALL TO THEIR INSURANCE COMPANY 3 TIMES AND I WAS HOLDING FOR 10 MINUTES EVERY TIME BUT NO ONE ANSWERED MY PHONE CALL. IT WAS SAID IF I DRIVE LESS MILEAGE AS GIVEN, I WILL GET SOME MONEY BACK. BUT, NO CREDIT WAS GIVEN BACK. THIS IS MY SECOND TIME RENTING A TRUCK AND A VAN AND WAS DIFFICULT TO RENT. EVERYTIME YOU CALL AND TALK TO DIFFERENT PERSON AND DIFFERENT STATEMENT COMES. NEXT TIME I WILL NOT U-HAUL.
I would recommend this facility to a friend for the storage company Community Storage 121906 Fry Rd. Iâ€™ve always been treated by the staff with compassion, professionalism, and CONSISTENCY. BUT! I hate to say I was not treated the same by the same staff member. I called the before my move and asked to please give me an estimated prorate amount for the month and was straight away told the company doesnâ€™t do prorating. (WTH?) I said people arenâ€™t going to pay for something they didnâ€™t get! Of course you do prorating. And I told him how. 31 days divided by the monthly amount of rent and and you get the daily amount. Then he had me a figure. I already did this myself but this since I started doing stuff like this when dealing with the public just to see makes me remember thattt tiiime whennnn.....Anyway maybe a very feeble attempt to be funny? But after suffering his attitude Saturday I donâ€™t think so. I actually felt intimidated by his complacent attitude. I asked him if he could please turn down the volume of the radio. I couldnâ€™t hear him, and he rolled the volume up and down and right back to where it was. I tried to cover every angle of my trip. He didnâ€™t even try to consult with me about my needs or offer to help any suggestions for my move. There is no customer service when representing another business within a business. Iâ€™m sure you are compensated by U-haul. And after everything I did to make this as perfect as possible and not have it drag out but it dragged out a anyway.
I couldn't get a phone signal there. ?? Couldn't turn it in online. ?? Couldn't get hold of my roommate to pick me up. FINALLY got through to Uber to get home... ????
This review is not about the location, but for Uhaul, in general. Only rent from U-Haul if you don't care about your schedule. They double book in hopes that people will get the truck back before the 5 days are up, but if they don't, you're screwed. The only thing U-Haul didn't change in my reservation was the date. They changed the time, location, and what truck I got -- and all within 2 days of my move! I needed a 26' truck and they ended up giving me a 20' truck. Not great if you're moving out of state and had everything planned perfectly. I asked for 10:00 pickup, they changed it to 3:30. Not great if you've already scheduled movers to come in at noon. Because of U-Haul, I now have to make 2 trips out of state (16 hours one way), on my own, because U-Haul double books - and also buy a plane ticket to fly back up to get the rest AND pay for a second truck! And don't try to talk to their customer service about this because they do not care; I was hung up on. I will NEVER use U-Haul again and I will be sure to tell my friends/family this story while also posting my experience as much as possible. I even reserved a truck with another company for the second trip down because I will not give another cent to U-Haul. With so many other choices in moving trucks, I don't know why anyone would ever deal with a company like this.
Revamp your online reservation process; it is basically a waste of time. I was not able to complete my reservation, even with the assistance of two of your online reservation employees. Instead, I went directly to the storage location and they were able to assist me in the process.
You quoted me a price of $109. I used truck for less than four hours with exact mileage I told you. My credit card was charged $109 and then an extra $57. When I complained I was told I would be refunded the over charge. I was then CHARGED ANOTHER $109 against my credit card. Then you credited the card $63!!!! I want my $109 back now! You people are incompetent crooks!!!
The staff at this location is very friendly and knowledgeable about their products. The truck used is in very good condition with very few cosmetic flaws. I would highly recommend anyone considering a rental to see this location first. Thanks for being available in Cypress
They were amazing and verr knowledgeable.
Congratulation, excelente store.
Donâ€™t update your corporate computer system on a Friday night. Very poor customer experience on a Saturday morning. It took 45 minutes to check out the vehicle, due to computer system. I had to revert to an online checkout, which was an even worse experience. Waiting for approval 4 different times, asking for alternate contact, which I provided. Then during chat session, Iâ€™m then told to provide a second alternate contact which was never indicated online. You guys have some work to do!!
I dropped the truck off after hrs.
I registered to pick up the truck at 8 am through the phone application. Everything went well until I got to the back of the truck and noticed the rear door was padlocked with a U-Haul padlock. The ignition key was the only key on this keychain and the store didn't open until 9 am, so I called the 800 number for resolution. The 800 number people said there was nothing they could do about the padlock. They would have to call the district manager. The district manager's solution was to send us 6 miles in the wrong direction to pick up a truck from a store that was open. When I inquired about a credit for the extra mileage, they said I would just have to pay it or I could wait for the store to open. The reason I did the online pickup of the vehicle was because I didn't want to WAIT FOR THE STORE TO OPEN because of the heat here in Houston, Tx. I was trying to work with as cool of temperatures as possible here in the heat. I had scheduled people to meet me at my house to get moved and now they are having to wait for me as well. The district manager, who was supposedly driving to the location to unlock the door never called me as I specifically requested. That's my second issue. My first issue is the policy of putting padlocks on trucks that every U-Haul franchise doesn't have access to. Even if the policy of putting locks on trucks stays in place, how on God's green Earth is this not on a U-Haul pre-rental inspection checklist?!? If there is no key on the keychain to the truck, either lock the padlock so it can't be used or replace the lock and put the key on the key chain. How are those 2 simple steps not on any checklist? Or, if they are on a checklist, why isn't the checklist being used? That brings me to my second issue of the district manager not calling me as I requested. Is it U-Haul's policy to ignore the customer? Is the district manager told not to have contact with the customer? Do these easily correctable issues happen all the time even though there are systems in place to make sure they don't happen? Are there even systems in place? Is there even really a district manager? All of these are questions I wanted to ask someone but couldn't because the district manager didn't think it was important enough to call me back. I did get my job done in spite of U-Haul's glaring shortcomings. I also found a Penske truck rental near me that isn't as convenient but was very interested in my business. Since I have 5 children, two of which are currently in college, I will be renting trucks often in the future. I've never had an issue with U-Haul in the past, but the lack of caring on U-Haul's part will give me a chance to give American free enterprise a chance moving forward. Donald Stephenson 713.204.5661 p.s. I DARE you to post this for public viewing like it says you will below the chat box. I also DARE you to have that district manager call me as well. I work from my home and I'm often on the phone, but I PROMISE
Truck was in pretty good shape, but the cab needed further cleaning. It smelled of smoke, and I found cigarette butts in the ashtray.
Make sure the back of truck is swept and cleaned before the next person bring their things on the truck.
The desk clerk was rude and seemed to be racist or stereotype people because of color very unprofessional everyone is not a criminal
Friendly, helpful, easy
I rented this truck for less than 10 miles round trip and they recorded me going 21.7 miles. I gave uhaul my address and stops I made from begin to end. And I double check on Google maps of the exact miles driven. Is this how these guys make extra money?
Coordinate online promises with location's ability. Not have yoour live text people leave after being asked a question. Actually do something nice and usful when you make a mistake (not offer a "fix" that costs the renter more.