The employees were short and unhelpful. When the door of the truck jammed while I was inspecting it they refused to fix it. They handed me a crowbar and stated I I would have to pry it loose. Even though there were three employees and no other customers there. By the time I got the door unjammed and got into the truck to check the millage and gas, I noticed that the gas message said 40 miles until empty. The paperwork stated the truck had a quarter of a tank. When I tried to go to the link to correct this it had expired. I guess I took to long unjamming the door. The lady who gave me the truck said that if I did not put any corrections in the link then tough. I was stuck with it.David L.
Moving Truck Rental in Cypress, TX at Community Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cypress, TX 77433
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h pm
- Sam : 10h am à 4h pm
- Dim : fermé
One-Way and In-Town Local Rentals in Cypress, TX 77433
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Everyone involved in my uhaul rental experience was amazing! Thank you Ladies!! Each one of you deserves a raise for staying so cool, calm, and collected during a very difficult day!!! Professional and Courteous every inch of the way!!!! My sincerest gratitude to each and every one for making my moving day a successâ¤ï¸LUIS O.
Staff was very helpful and professional.GARY G.
I went to go check in and the lady said i do not know if we have room to accept your truck. I told her it is in a spot already. She said i guess we are going to take it then. I told her my problems and that i even have a furniture hand truck in the back that I did not order. She asked me if I could go get it. She did not check the vehicle in or inspect because she had to check in over 20 vehicles.Cort G.
The pickup and drop off were very confusing. The location on my phone couldn't find me for awhile, trouble locating the truck, the alternate phone person didn't work and gave us no instruction. I would change that process!!Donna O.
The staff is directing customers to use the app to process a rental , which would be fine except when an issue arises which they then explain they can't help because the order was done online so we have to contact the online customer service. The irony is that their lack of desire to perform their job description will lead to their eventual replacement by technology.Sad in deed .Nelson M.
Linda was very professional, knowledgeable and helpful during the pickup and drop off process.RICHARD C.
The front desk staff where very helpful. Thank you.VICTOR V.
Nothing it's the bestRandy D.
The ladies experienced some computer issues doing my visit and there were several customers waiting. Both representatives maintained their professionalism and did not allow a stressful situation to impact meeting the needs of the customers. Excellent job and kudos to the U-Haul representatives behind the counter.ERIC J N.
Great customer service.Tina P.
Nothing to report.WILLIAM R.
The lady at the front are awesome, they provided exceptional service.NATRIEZ P.
Dry good experience!GARY G.
Very poor customer service and unprofessional. Charges for services that were not disclosed at the time of entering into the contract. I would never rent from this place again or recommend anyone.LARRY W.
Worst experience my husband and I ever had. Will be relocating once more for my husband job and we will not be using Uhaul again.GREGORY C.
Linda was very helpful prepared and professional.Douglas H.
The lady at the desk who assisted me - began confrontational because we traveled 3 hours, terrible accident on hwy10 and arrived late for a RESERVED UHAUL pick up - she stated, â€œ I am not scolding you for being late - well I am scolding you a little bit- you SHOULD have communicated to meâ€ I am in customer service YOU NEVER SCOLD A CUSTOMER.JENNIFER PATRICE S.
U-haul didn't not deliver their truck to the original pickup location (flower mound Cypress) costing me almost an hour of my time. Furthermore they didn't have a dolly at this location even though I reserved one. The staff at this one were helpful however and helped me to secure a larger truck when I felt that I needed onechenyang K.
I can not think of anything that would have enhanced my experience. Keep on doing what you are doing.Harold B.
Front tire passenger side was de inflated (28psi), approached front desk, said there was nothing they could do. Asked me to go to a gas station, inflate tire myself and request refund from U-HAUL. I needed the rental so I went to get tire inflated to spec (70 psi).Edgar F.
I was contacted at approximately 5:45 pm by this location, the night before I was scheduled to pick up my truck and dolly, so they could tell me they do not have a dolly. They closed at 6 pm...along with the majority of other locations in my area. The other locations that were not closed did not have a dolly. This required that I rent a dolly from a College Station location for two days because I could not rent a dolly "one-way" from that location. Why would you wait until the evening of the night before to check your reservations? If you, Uhaul, are going to allow other people to handle business for you I would think you would want them to perform in a way that represents your company well. Also, I had to cancel the moving service I hired the first time and get another one because the first company did not contact me after I tried contacting them to verify the reservation.Matthew G.
I went to the web site and scheduled a 10 foot box truck. When arived they had no record of my rental. They rented me a van . It was not particle for the job that needed done.James W.
I did everything virtually and the process worked flawlessly. It was very easy and quite convenient.Kurt R.
Offer to help when your truck door didn't work.KATHRYN S.