Ratchet straps for tires weren't in good working order. Very hard to ratchetBrian K.
Moving Truck Rental in De Ridder, LA at Fortune Storage LLC
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in De Ridder, LA 70634
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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The cargo trailer didn't have a lift with it which we were told when we dropped it off at the second location that it should have had. Other than that everything was perfect for our move.Amanda D.
Interior of location is very outdated and not inviting.Kaylee F.
We did everything online. Which was a very quick and easy process. The only issue was I rented an appliance dolly. When we got there, they didn't have one. So they took that rental off and I rented 2 utility dollies instead.Jody S.
Dropped off vehicle and placed keys and contract in the drop boxJON I.
nothing was satisfied completely was running 15 minutes late due to traffic congestion employee waited 15 minutes for me to show up on his own time which i was much appreciatedPeggy R.
Make 1800GOUHAUL a bit more helpful. I contacted customer service because I could not get a cell signal due to the recent hurricane. The lady told me over and over that she just didn't know what to tell me. Offered no assistance whatsoever!! Very disappointing!!Johnathan T.
Adam did a wonderful job, he was really helpful during these trying times. 10/10 would recommend to anyone!Sidney C.
This business was in an area that was hit by a hurricane! There was major damage to a lot of structures and unfortunately, this drop-off location was one of them! We had concerns about leaving the trailer at this location.Keo S.
I did not receive the dolly that I requested, there was no dolly in the truck. I ordered floor pads, I didn't get them either. There was no one to talk to about this. The facility was closed. Very disappointed.April S.
Maintain trucks better and lower the mileage price it's outrageousJohn B.
So to start. The truck was horrible. It sounded like it was literally gonna crap out I could barely get it to go and the breaks were screwed up too. Then. The guy who was there has to be the most miserable person I've ever met. If he smiled he might pass out. He wasnt just plan rude but he made me feel like I was such a problem. So it stormed the day I needed this truck and we couldnt get it all out. In the rain and ruin my stuff. So we had to return it the next morning instead( which I completely understand we were in the wrong however, I cant control mother nature. And it wouldnt of taken us so long to get back if we could actually go over 50 miles an hour. And they charged me a few of 150! I already spent over 300.00 with yall. He was a jerk about it. Never using uhaul again this is bs! $150 fee for being late?Mary F.
Nothing, all was great. Thank you so much,??.Tori R.
The worker as, whose name I forgot, was very helpful and attentive.Nikki P.
The only thing was I rented for 5 days and only used for that day extra help came and give us a hand , I was thinking I may get some money back but nothing order than that great experienceMauricio L.
I did not receive a call to confirm. My original location was somewhere else. I called them and they were the ones that told me y'all switched it to fortune storage. However when I got to fortune storage, the app wanted me to still go to the original location. So I had to make an entire new reservation the next day, and it didn't work at first either. Finally got my truck 10 hours later than my reservation was planned. Furthermore, the truck share 24/7 and customer support was TERRIBLE AT BEST, if I was able to get anyone on the phone. They weren't able to even help me. Just transferred to another line that never answered.nathan L.
Trailer had rusted out rims and tires with cracks. It was the only one they had and I'd already driven an hour to pick it up.Deanna W.
This place is amazing. Friendly and helpful staff. Extremely personable. Will definitely go back for sure.Samuel G.
Great location, no complaints!JASON S.
U need to start putting radial tires on the trailers. I had an old bias ply tire blow up going down the interstate. It was 4+ years old. I sat on side of rad for 2 hrs waitngTim B.
Change store hours. When you work and cannot get there whenever you decided to close for that day. The hours of operation should be set and customers should not be punished with extra days cost because you decided to be open or not to be open whenever you feel like it.Sarah E.
Very nice and organizedMARY B.
The agent wasn't very friendly. When we got there the truck hadn't been cleaned out, nor had it been checked out for damage. The pickup location was an hour away from our home. We opted for the additional insurance for the truck and tow dolly. We were half way to our home when a lady rear ended my husband and daughter, who was towing the dolly. She totaled the dolly, plus took out 3 other vehicles. It took me over 2 hours to get through to someone about the accident. I also contacted the location and he didn't know what to do about replacing the dolly. He gave me the impression that he didn't want to rent us the other tow dolly. He referred us to a location that was 1 1/2 hours away from us, from accident sight and a 2 hours drive back home. Once I got in touch with the insurance company, we were given a Auto hauler at no extra charge to use for our move.Patricia W.
Quote and explain the mileage fees. DON"T quote one price then on check in change the rate. I called dispatch and have been treated rudely by the manager Zachary Gradney. DIDNOT even try to help nor seem to understand my concerns. I have rented from UHAUL on several other occassions BUT will most likely look other place. I would love to discuss this with SR Management Please call Andrew Addison (337) 238 1392.Andrew A.
We dropped off after hoursSHARON H.