I had $150 refund coming and they did not give me my refund because of they was closed when the people from the other U-Haul told us to return it by 4:00 but they close at 3:00 we tried to do the picture and download but our phone will not let us download it and he did not even try to offer me any of my money back or tell me what it was that I owed just took my money I'm very unpleased
Linda B.
Tyler Street Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Dallas, TX 75224
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Uhaul,was really great helping me .
Annquette N.The one star poor rating is not the Tyler st location. It is the U-haul reservation and personal experience thats a one star poor rating. First I needed a uhaul truck close to the location I was doing my business. The online reservation showed a location, let me pick a vehicle and confirmed it. Next day I get a call from Silvia that the location did not have the truck I needed. She said a location close buy would have the truck. I just asked then why was I able to reserve a vehicle at the location I wanted and it was confirmed. Now is when I do not care for peoples attitudes. Silvia said I was a tier 2 and that my reservation was not guaranteed. WHERE! on the online request does it show Tier 1 or Tier 2.? I did ask why the change and received the disgust response for just asking. The reservation was made 3 weeks before I needed the truck. I go to the new location Silvia had told me to go and they do not have a truck. The person said the truck was still under contract till the 2nd of July. Hmm, this is the 29th of June. The person at Kevins auto did a great job calling customer service and helping me get a new reservation 8 miles away. Now at 0,79 cents a mile, I think if a company gave a care for customers why increase the cost on me for their failures to hold their end of the contract. Poor business practices with proof. Now I go to the THIRD location and meet Mrs. White. She was awesome in taking care of the reservation. The truck was NOT clean, smoke smell and ashes in the cab. I sent the photos in as proof and no response. The back was not clean and smelled of dog sh*t. I would not recommend any uhaul location because of the poor customer service, condition of the equipment and overall experience. National level company that is sub par in their performance. Someone needs to go back to the original way uhaul was a great company.
mark D.I didn't even get my deposit back and this truck didn't have a dolly
Kelly B.I have to that U-haul should except GREENDOT as a debit card. It is a reloadable card as well as a card to be used for paychecks to be loaded on the card stop the hate against loadable cards at least you know there will be money on the card. 梁臘â€â™€ï¸臘â€â™€ï¸
Stephanie R.