I started trying to rent a trailer about 130 on 3/23/24 called for assistance being I had limited time 0,1st rep made a reservation… said none is available but someone would call me back in a hr, and help get trailer me ..1,5 hrs later called back informed that U-Haul doesn't do that.said 1 would be available next day said that wouldn't work I needed that day.so reservation was canceled I found a trailer 21 miles away tried to call U-Haul back (3x) talked with rep again she was hard to deal with so slow and unresponsive..that I hung up.. drove to pick up trailer rep at store was great..couldn't get his app to work he called someone he helped get the rental handled. People handling the reservations that U-Haul wants to happen was horrible but store was great
James Roberts
Z FoodMart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Dalton, GA 30721
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The place I rented from was very hard to do business with! I had to wait a whole hour for the owner of the store to show up. I ended up calling uhaul customer service and they walked me through the self checkout but the owner still refused to hand over the keys because he didn't receive a proof on contract in his email, when when the Uhaul customer service representative was on the phone telling him that I had already paid. I also got charged twice for a dolly that was never provided. I wouldn't do business with this location again.
Mauricio JacoboThe location the equipment was rented from was poorly conducted. He didn't return my trailer for days. I got charged and the problem still hasn't been fixed. At this point I wouldn't recommend uhaul to anyone ever. Considering asking for a full refund. The problem has lasted from the 24th til currently the 7th. If someone would like to amend this mistake I'll accept a call at 7622090491
Dakota McbryarIt would be very helpful if the dealer had known I was coming and had an app that would work. Also a clear return policy would be helpful. App issues
Nathan ThompsonTransaction / pick-up was rough but nobody’s fault, attendant at gas station was calm patient and very helpful, return was smooth and all was good.
Scott Sibley