Sales person rude, disrespectful, unhelpful. My appointment was scheduled at 1:30PM, my arrival time to facility was 1:27PM. Door locked, after multiple knocks on the door, a young male opened the door while remaining at the door stating that he had just started his 1 hr. Lunch break. Got mad because I told him that I was there on time, was driving from Houston and needed to return back to Houston same day, there were no signs anywhere of office closing for lunch break,he was not wearing a mask but still demanded that I covered my nose as my mask was just beneath my nose. This guy definitely needs customer service trainings, we customers pay for his salary. If he needs to close the office for his lunch hour, someone needs to cover for him or office needs to block appointments for the hour of lunch. I am a woman, the guy did not orient me to the trailer that I was renting, much less he offered any help to help me hook it up to my suv, kept on saying, the instructions for installation are on the paper attached to the rental contract. He said that he was not supposed to help me. With him there was a girl and both looked like I had just awake them up.ROSA R.
Moving Truck Rental in Donna, TX at Iron Guard Storage Units
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Donna, TX 78537
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
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Better service. Could not find my reservation in their system even though Uhaul valledKimberly R G.
Improve your customer serviceNoemi A.
Absolutely nothing to improve the service was ExcellentNORMA P.
Customer service is great, Very pleasedRoy B.
Everything worked very well. I was curious to try your mobile phone pick up feature, but decided not to because I was worried I would do it incorrectly.David S.
Very limited parking when checking in. Not enough room to maneuver a trailer. Attendant is not on sight all the time, Gate time is too short to get a trailer through, When leaving the exit was blocked by semi.Todd A.
Great jobismael S.
You'll should have someone to check if the brake lights work before another person rents them because the drivers side break light wasn't working.Martin Z.
horrible experienceJose S.
The young man that checked us in was awesome! He did a great job as he had several people dropping off vehicles the same day. He sure could have used an extra hand as he was running himself ragged! He did an excellent job for one person handling so much!Judith S.
I was very pleased with service gentleman explained in detail and was very friendly . Rate you a 10 Thank YouDaniel T.
Keep up good work!!!!!Robert C.
Dude sucks assAlicia T.
Truck had some kind of animal hair on floor made my wife sick she is allergic to pets . Now she is having problems .Martin Z.
Clean truck, reliable, easy pickup and very easy to drop off..one negative was the gas mileage was terrible,,expected to get at least 9-10 mpg, best was 6.6..overall great serviceLarry S.
thats fineOliver M.