I was getting a lot of texts about where to pick up a truck on Friday, the day before my reservation. So, I called the location I preferred in Wilmington after I was out of work. The young woman that answered the phone in Wilmington was not helpful, and a few times made comments that were meant to insult me. I left the phone call without any new information about where the reservation I had made might be. In the morning, I called the customer service line, and they told me that my truck was in Dover, DE and that it was ready for me to go get it. I confirmed with the man that owned the place it was at (Vic's Auto World), got in a $100 Uber ride from Wilmington, and traveled to Dover. When I got to Dover, no one was at the location. I called the location with no one answering, and then Uhaul customer service. The woman on the customer service line told me that my reservation was still being placed. The man in Dover got to his shop and said that I could not rent the truck, however, there was a gas station about a mile away that had trucks. So I went to the gas station called Dover Express. At that location, they told me that I had no trucks available. The clerks there called a Uhaul manager, who was also not able to help me at first. I was extremely frustrated, and I demanded that he help me because he was about to pass me to someone else in the company like everyone else had been doing. He did hear me after I adamantly told him that I was stranded in Dover because the truck I was supposed to rent suddenly became unavailable. He then decide to help me as a priority. About 45 minutes later, I got to drive a truck to move my things like I had planned. My main issues besides the reservation being unreliable, are that I was on hold with different numbers with Uhaul for over three hours between Friday night and Saturday morning. If one person on the other end of the phone couldn't help me, they'd say they were transferring me somewhere else. In reality, I was placed on hold indefinitely. The other issue is that I reserved the truck for 8am, and my movers came to help me at 9am. I paid movers each $50 an hour to sit on my porch while I was in Dover, Delaware on hold trying to get a truck that I had reserved. With the 50mile Uber ride and paying movers to hang out and wait for me, I wasted $450. Moving is stressful enough, and Uhaul definitely created a lot more of it. The truck was great though and I'm grateful we did manage to get me one! It drove really nicely and everything worked perfectly. Drop off was easy, too.
Location de camion de déménagement à Dover, DE chez Dover Express
Déménagement en provenance/direction de Dover, DE 19904? Obtenez GRATUITEMENT des estimations de tarif pour la location de camion au Dover Express. Les camions de location
Obtenez GRATUITEMENT des estimations de tarif pour la location de camions de déménagement, de camionnettes et de fourgonnettes chez Dover Express
Camionnette Petits déménagements
Fourgonnette Petits déménagements
Camion de 10 pi D'un studio à
un appartement avec 1 chambre
Camion de 15 pi D'une maison avec 1 chambre
à un appartement avec 2 chambres
Camion de 17 pi Maison ayant jusqu'à 2 chambres
Camion de 20 pi D'une maison avec 2 chambres
à un appartement avec 3 chambres
Camion de 26 pi D'une maison avec 3 chambres
à une maison avec 4 chambres
Cliquez sur chacun des camions de déménagement ci-dessous pour connaître les caractéristiques techniques de chacun d'eux, comme les particularités de sécurité, la capacité de remorquage, la consommation de carburant et bien sûr, l'espace disponible selon les dimensions du camion. Chaque camion de location est offert à un prix unique pour vous aider à économiser de l’argent, du temps et de l’énergie pour votre déménagement à destination ou au départ de Dover, DE.
Location de fourgonnettes et de camionnettes à Dover, DE
Les fourgonnettes et camionnettes de location U-Haul de Dover, DE sont idéales pour les projets d'amélioration domiciliaire, les livraisons et d'autres petits chargements. Louez une fourgonnette ou une camionnette pour économiser lors d'un déménagement ou de livraisons de courte distance. La location de fourgonnettes et de camionnettes est très populaire auprès des entreprises locales et des étudiants, comme pour les petits déménagements résidentiels à Dover, DE 19904. Nos fourgonnettes de déménagement en location sont équipées de la climatisation, de barres de protection pour protéger vos biens et d'une attache pour remorque de location.
- Barres de protection à l'intérieur des fourgonnettes
- Boîte automatique
- Suspension Gentle Ride
- V-8 économique en carburant
- SRS/Coussins gonflables
Évaluations des clients
I'd like to be contacted (423)-777-0540. Staff was rude, kept hanging up on me. Truck was filthy. Staff marked gas level higher than it was until I corrected them and they told me to go take a picture of it. No pre trip inspection.
Make it easier to extend your rental use online. Calling also takes a long time to talk to a customer service rep.
Uhaul prices should be more in line with competition. For local they do not charge a mileage fee
Truck was dirty, and when I asked if I could leave truck at a closer location, she was very nasty, so I had to return truck 30 min. Away. Which I understood, but the fact she was just rued. (Dover De.) Saulsbury rd. I would not recommend anyone to that location.
The online reservation system and return process were burdensome. It did not save me time. It took me a half hour at the pick up location to get the vehicle. This 1/2 hour was part of my rental time. The 4 hr time block started ticking when I said I'd pick it up, not when the registration process was over. The vehicle I rented had not been cleaned after the last person used it. The cargo area had dirt and leaves in it. I rented moving blankets which the location did not have in reality. So I had to go back home to get blankets causing me to incur more miles. The check out process would have been easier if there was a brief explanation of the photo requirements prior to starting. Despite the tire warning light being on, the van drove and rode well. But the biggest dissatisfaction I had was renting a cargo van that is advertised for $19.95 and being charged $89.99 for the vehicle portion and then all the additional expenses were added- insurance, mileage, blankets, etc. This seems like false advertising. My $19.95 rental cost me over $100!
Clerk was face timing during entire pick up process of truck. We returned 4 hours later for return. She was still on phone.
They have roaches in the back of the truck when I open the door for the first time a whole bunch of roaches scattered I was scared of roaches is going to get inside my belongings. T told thim about it he says nothing They can do
I used the check in process through the app and it was very smooth
One thing that can be done better is to not double charge ppl, and it shouldn't matter where you drop your u haul off as long as it's a u haul drop off location.
The vehicle was sticky nasty and smelly.
I rent from uhaul often... I rented from this particular location after my truck broke down on rt 1. I returned after hours, charged an after hours fee. Their gas pumps were not working with a credit card, making it impossible to add gas, charged $30 for gas (it needed about $10 to fill to correct level) plus a $30 Add gas fee. Our business is very busy right now, I realize I needed to do what was necessary like keeping the truck longer than expected and not being able to add the correct amount of gas but uhaul certainly didn't do me any favors on this one.
With COVID 19 being a main focus for myself an my family, I would think that cleanliness should be a main focus for UHAUL. There was a wet used mask on the floor of the drivers side when I opened the door that I had to dispose of myself. The steering wheel had some sticky substance on it that I cleaned. This was a sign that this vehicle was not disinfected between use and I am worried at this time. Furthermore, the attendant at the station was doing everything she could but this was a busy gas station and I was delayed 30 minutes after doing everything on line. She informed me that she has only been there for a week but she had to help the other customers first as she was the only person there. Then I had to wait longer because the truck was blocked and I could not get out. So a young boy maybe 13 years old came out and moved the other truck. When signing up online you feel like the experience is convenient and safe. The reality is neither.
Requested moving pads. Did not receive them and was billed for them anyway despite disputing charges. Truck was filled with ~1/4 tank of gas when I picked it up... at a gas station. Tried to fill the truck up at multiple pumps, but every pump would stop filling after pumping for one to two seconds, so it took about ten minutes to fill the truck enough. Frustrated, I filled the truck with more gas than I needed to make sure I wouldn't have to deal with it again. Dropped off the truck 3/4 full, did not receive any additional credit. Very poor experience would not recommend this location to anyone.
Keep everything the way it is.
When I returned the truck to this location the representative was helpful and it was fairly fast. My issue was when I got home and received the final receipt I was charged a $20 after hours charge which made no sense since I had a full day rental and returned the truck in less than 5 hours after I picked it up. After seeing this I called the Dover Express store but the person that answered the phone said they didn't handle Uhaul rentals and that a supervisor would have to call me back. When I didn't receive a call back I called Uhaul's 800 number for customer service. After being a hold for over half an hour a Uhaul rep was able to work through my complaint. This ultimately resulted in a credit being approved. Overall my experience with this rental was extremely poor and in the future I will pursue other rental options besides Uhaul.
Great experience! Staff was so pleasant and knowledgeable. I would highly recommend renting from these folks! The price was right too!
Be better to provide instructions on how to return after hours
Would have been nice if they also sold some supplies. I could have used a lock but one was not available.
I would not recommend this location to anyone. I will go to another U-Haul location before I ever go back to this one. The lady that helped me was very rude and had an attitude. When I signed everything I told the lady 8 p.m. and she put me down for 6:30 p.m. which is going to make me late and having to pay extra. Then she never told me that I had to go online and fill this out to do a return. This was my first time renting a U-Haul and this experience sucked. Also the moving truck was dirty and had other people's stuff in it upfront. But with an overall experience it was very poor and I will never recommend this location to anyone.
My 4th rental in 60 days I was 2 hours late and charged an extra day I don't understand . I was early on every other truck I Rented and thought I shouldn't be charged another day.
Long wait time to receive vehicle and long wait time to return, rental was very dirty and smelled like smoke, rear right turning signal out. This will be last time I rent from here
More cup holders
there was no handtruck, which I've come to expect with every U-Haul I've purchased I've rented in the past; a couple in front of me had ordered a utility dolly online, and there was no mention that it would not be available until they checked in. They had to go to another location, that was terrible. I needed that extra handtruck to make the time I was paying two people to move my possessions twice as long. Even though I pre-registered before going there, I had to wait 20 minutes while the one person in the store handled the gasoline customers, the lottery customers, and the couple in front of me.