I feel it would have been smoother with a person on location, instead of have to go through has of reach someone on the 1-800 number with questions.
Irish M
First Stop Auto Sales Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Dublin, VA 24084
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- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I rescheduled my pickup due to weather. I called the agent 36 hours prior. He did not call me back but another person with Uhaul online did. When I got there to get the truck he was not present. I lost over an hour waiting for the truck. He said he called me 3 times but there was no such record on my phone. The truck was not loaded with dollie or pads. Worst U-Haul experience ever.
INDIA wThe cab of the truck was not clean - very muddy. Otherwise, everything on the truck and the U-haul location was fine
WILLIAMANTHONY EMy original selection and confirmed reservation was to drop off in Dublin va. Uhaul changed this location to max meadows va the day of pick up on the contract. I dropped off equipment at Dublin location. Had terry in Dublin not called me, so I could contact uhaul and fix this, uhaul would have charged me for dropping off at wrong location. Thank you terry for saving me money. And uhaul should not be making changes like this. The contracts are hard to read on the phone. The contracts should match the confined reservations. Seems like a gotcha from uhaul to extract more money.
Joseph GGreat customer service and support
KATHY J