I went to pick up a U-Haul at this location and was unable to use it because the entire cab area smelt like urine. Additionally, the furniture dolly that I had ordered was not provided for me. I had to trade out my U-Haul at a different location which added an entire day to my travel time and incurred additional costs that were unexpected and unfair. This was the worst experience I've ever had with U-Haul and has really soured the company in my mind. When I called the owner of this location to tell him what had happened, he was incredibly rude to me and insisted that I had already spoken to him on the phone, even though I had never called him before. This shows me that he must have Issues often if he thought I was somebody else who had already asked for a refund. He has very bad business practices and should not be operating this U-Haul facility. It's unfortunate because I've had great experiences with U-Haul in the past but after this, I honestly don't know if I will ever use U-Haul again.
Patience F
Kirads Furniture
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Durham, NC 27703
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- 2,5 - Cote moyenne des clients
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First of all, the van smelt like urine. But we couldn’t be picky since it was the only van available. It was pouring rain and the store owner just told us to follow the instructions in the app to get the key and left the location. We couldn’t get the key because it wasn’t associated with a lockbox combo on the app, so we had to wait for him to get back in the pouring rain. Personally, the app was a pain as well. It took forever for the pictures to go through, and again we are stuck in the rain before during and after our rental time with the minimal amount of help with the sole store owner.
Katherine H5 star
Luis AThe App was very slow and failure prone…took over 20min to pick up the equipment. Pretty frustrating to be honest.
David WEquipment was not ready on time
Steve S