When reservation was made, website showed this location was going to be open from 9am to noon, so planned to pick up truck at 9:00. I even called service number to confirm someone would be there. They said if website shows open then someone would be there! I show and waited till 9:30 and no sign of anyone there. I called service number and was told that my reservation was changed to a self-check out type deal by the location owner. I was also told that this location had been closed for almost a year! The young woman on the phone sent me text links to "self-checkout" the truck. Links that did not work! Luckily, she picked up the ball for U-Haul and took info over the phone and via email to help me! My reservation was for 9:00, and I left location at around 10:45! Unbelievable! This is not the U-Haul of years ago. If U-HAUL doesn't care for the human experience, and wants to conduct their business via "electronic device," then update and fix the issues with uploading photos and info! Self-return to same location was same hassle.
Bobby L.
Interstate Rentals
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Eads, TN 38028
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Check engine light on when picked up as well as equipment left in back (in the way.) Poor draining at pickup location had me walking in a very large puddle to retrieve key and fuel tank right below 1/4 tank (not locations fault, still frustrating.)
Charles C.My initial rental agreement was changed without my consent to the 24/7 system with no onsite service attendant, only using a cell phone to program in the whole delivery/return experiences of the rental truck. This in itself was the most aggravating experience imaginable that I could have encountered - UHAUL disservice!
Robert D.Nothing
Wanda G.TRUCK WORKED FINE AND THE GUY RUNNING THE DESK WAS EXCELLENT. HE SHOWED US HOW TO USE ALL OF THE FEATURES ON THE TRUCK. HE ALSO RECOMMENDED WHERE TO GET THE BEST PRICE FOR GAS WHEN WE RETURN THE TRUCK. FRIENDKLY SERVICE AND GREAT TRUCK!
Donna T.