I was charged 28 $for â€œsafe moveâ€ insurance that I did not want.. When I questioned the charge the store workers collaborated a lie that â€œUhaulâ€ no longer gives the option to purchase the insurance & that it's mandatoryJustin W.
Moving Truck Rental in East Cleveland, OH at Discount Wireless
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in East Cleveland, OH 44112
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 2 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
My original reservation was made for the Mayfield location. However, I was notified in advance by Uhaul that the reservation was changed to the Euclid location due to equipment availability. Prior to pick up, I took advantage of the early check out mechanism to quicken the process. However, upon arrival, the pick up was not speedy.. I waited 5 - 10 minutes to be waited on. I was then told that they did not have the dollie that I ordered online and that I would have to pick it up from the Mayfield location. Not only was this an inconvenience, but I was also told to call to see if the Mayfield location had the dollie. This was unacceptable, unprofessional and frustrating. When I called the number given and spoke to a Uhaul representative, he was apologetic and stated that I would be credited the $10.00 for the dollie and for the mileage that I had to go for picking up the dollie at the Mayfield location. To date, I have not been refunded. Lastly, I was asked about cleanliness of truck, I don't believe it was adequately sanitized because the paperwork of a prior renter was still on the seat area when I picked up vehicle. This suggested that a real clean had not been done. Because of this uncertainty, and due to COVID19, I ensured it was clean before it was driven to the stated destination. Given this health crisis, Uhaul has to better notify their operators to guarantee clean equipment to ensure trust and confidence.Carletta F.
This process was a nightmare. Reserved a van for 11am Saturday. Got there 1045am and Waited in line until 1130am. Was then told they didn't have the van. Waited there til 1145am until they could find one. Then had to go to a sketchy neighborhood at 12pm and didn't officially have my van until 1230pm. Then a couple days later got hit with a bunch of unfair fees. Totally ludicrous and unacceptable. Honestly at this point I expect a refund for the whole transaction not just the bs fees.jordan K.
When it was time to pay, they couldn't retrieve my contract. It was attached to another persons name. Then when they did locate my contract, I was double charged for the truck. You all need to do better handling your business. I'm very displeased and disgusted.clovis C.
The workers were not professional, they were not helpful. Could not answer simple questions, I had to wait for 20 min to get the keys to the truck I made reservations for. The truck was on empty when I picked it up m, and when I returned it on empty I got charged 64 dollars. The entire experience was terrible and I will never be using uhaul service again.jasmine W.
The time.. Took so long to actually get goingKERA O.
What an awful experienceDANIEL G.
when i received the truck it had only quater tank of gas and i was told to return the truck it with as much gas or the same as what was in it, and i did, a guarter of a tank. But i was charged $15 for gas. The casheir stated that the computer read that there was less than a quarter tank of gas in the truck. The truck had less than that when i received ,but more than that when returned it. I did not receive a receit for the truck or the gas in it,ronald G.
I reserved it at one location and then had to go to this location to pick it up. They system went down and I was there a long time. Finally they just gave me the truck.Frank F.
Very friendly people.JORDAN R.
the return app was nice and easyAngelena L.
Make sure uHaul partners know what they are doing. Rude Staff. Horrible experience there. Never selecting that location again.D'Neisha M.
The location personnel were incredibly helpful and patient. This was the third location I had to visit to to get a truck. Each previous location did not have the truck that I rented and paid for. I spent 2 hours just trying to get the truck that was promised to me from the uhaul representative that booked my reservation. In addition, the representatives made multiple incorrect reservations. Once it was finally straightened out, I had to go to multiple locations where they didn't have the vehicle I paid for. It wasn't until this location that they were able to get my a suitable replacement, even after I was assured by customer service I would have what I needed on site.Stephen K.
It was in a extremely sketchy area/store. Would not go backJessica D.
Not over charge for milage . Time window should be change .if you use vehicle for last than a hour rental price should remain the same . Additional pricing should be adjusted.Regina G.
Train the workers on the website so the process goes a little faster. I waited for over 30 minutes to get my info entered into the computer system and I already had an online reservation.Adrienne M.
Poor customer service, changed my pick up location and went to that location and did not have a uhaul for me, had to go to a few different locations. As a result I was late for my move. Unprofessional people who did not seem to know what they were doingTaylor R.
Had a reservation for 9am. The place didn't open till 10am waited in parking lot in freezing weather for an hour. Driver side windshield wiper not operating working, fortunately had the tools and knowledge to fix itItamar G.
The U-Haul rep overcharged me I never got my refund he was rude and mean. I paid with my card with the receipt but he has in the computer that I have cash. Never got my money back I will never use U-Haul again I have a pending case open with them for this incidentAshley D.
Not the location. U-Haul itself. Crap. Too many hidden, and unexpected fees when I went to pick up truck. They only had 3 trucks on the lot and that's all. I needed to upgrade to a bigger one, couldn't accommodateTamika A.
First when we got there we had to wait 45 mind for someone to check us out to get truck, then the guy that checked us out was rude, ghetto and didn't give us no paper work with miles or has wrote down he just have us the key. Then when we brought it back they tried to charge us for insurance but we told the dude we had full coverage that location I will never use againmarvin B.
My account was frauded at this location and I need to speak to someone about thisJade M.
Very rude for no reason. Maybe he was having a bad day.eartha E.
This was a horrible experience. I was charged over $310.00 for the truck rental, dolly and safemove. When I questioned the charges, I was told I had to contact customer service. I called customer service they explained the charges which were self evident but I did not have the truck 2 days or go over the 8 hour time specified. It's Sunday so I was email an updated receipt but I won't get my money for a couple of days. I am a very dissatisfied customer because you took the money from my account in the matter of minutes. There were three transactions taken from Uhaul Discount Wireless in East Cleveland, Ohio but you can't give me my money back that may be business but if it were your money you would want your money as well. Terrible customer service!! I won't ever do or recommend business with Uhaul or Discount Wireless again!!!deitra W.