There was a missing equipment and I had to pick it up from a different location. Everything else was great at this location. I appreciate the staff that helped me with all this.
SANDEEP N
East Lansing Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in East Lansing, MI 48823
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Much like the U-Haul app, this survey is not structured very well. Don't ask me about only the locations I dealt with. The pick process was a complete failure. When I arrived at the pickup location and tried to check in I was told I had to call U-Haul. The phone representative was very helpful but it became clear that the vehicle I rented was never reserved correctly. That appeared to have been the fault of the location. I was given a larger truck for the same price. The rest of the check-in process is obnoxious. I will never rent another truck using this process, Will only work with a person. For example, during the check-in you are instructed to enter one of five different verification options, I chose the alternate contact name and phone number option. It states that person may get a phone call for a reference or something? My wife got a text but never got a call. U-Haul has a lot of work to do to refine that process.
DONALD MLocation is hard to find a person that was working was very rude. Told me to be quiet.
NANCY MEasy location for picking up a truck. Staff was very friendly and professional. Note: location didn't have an appliance dolly available which I had ordered so I made do without it. It would have been nice to have that information beforehand.
Kirk LCheck engine light is on
John P