Location was a gas station. The rental agreement stated there was 1/2 tank of gas, but there was only 1/4 which wasn't evident because they don't hand you the keys until you sign and pay your deposit. Owner said it could be fixed on the billing when I dropped it off. That was false as the UHaul store I dropped off at deferred me to corporate customer support. I suspect someone had siphoned off the gas at the pickup location while the van was stored.
BRIAN B
Larkfield Mart Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in East Northport, NY 11731
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- 4,5 - Cote moyenne des clients
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I say buy the gentleman lunch on u haul
Vincent Awell back at the beginning of the month I reserved a 15 ft truck to move my mom. I wanted to pick up the truck in Rockville center and return it in east Northport. I was told they would take the reservation and would call me to see if a truck was available. 2 weeks go by and no call, so I was in the area and stopped in to see what was going on. I walked in and there was nobody in the office I walked down a hall for employees only calling for help nothing. I went outside and there was a guy working on a truck but, he was just the mechanic and couldn't help me, so I left. 2 days later I tried calling and just got bounced around pushing buttons with no one answering the phone. I went to gas station on Larkfield rd. in e Northport and reserved the truck. The night before I'm supposed to move my mom Rockville center called and told me that I couldn't pick up the truck in Rockville center and That I would have to go further east to get the truck. Rockville center was useless and the one in east Northport was very good. Honestly, I don't even know why I bother filling this out because nothing ever changes because nobody gives a shit and when you call and have to push buttons and never get to talk to anyone it shows that none of theses companies care about customer service
MICHAEL ASmooth, courteous & Professional transaction . The vehicle rental process has come a long way. Thank you U-HAUL 👍🏻
MICHAEL PPainless process!! From submitting my request online, to the friendly guest service and a clean van it was all wonderful!! I would highly recommend U haul
JOSEPH W