The customer service and overall experience were exceptional.
Naeem K.
Edgewood BP
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Edgewood, MD 21040
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Nice place . Good customer service .
Khursheed A.Customer service was excellent. I was doing pickup via the app, but for whatever reason the GPS wasn't reading my location. The attendant on-site quickly got me checked in and on the road. Had the same issue on the turn in a few hours later, he said he'd take care of it and I was off to my next scheduled appointment on time, and the receipt was accurate and arrived within 45 min. I was a little worried about leaving without it completed, even though it was roughly 90 minutes before scheduled turn in, but that worry was clearly unfounded. Would definitely rent from this location again.
Brant P.Tried to rent out an appliance dolly that was clearly not a uhaul dolly. Was old and bent up.
Rodney T.The individual associate named LUKE was very condescending in tone and speech AND did not give the best customer service I as a customer was due. When picking up the service vehicle/truck, I was made to locate the truck and dolly myself instead of being assisted or shown. Strike 1. Strike 2: the dolly was given whilst Luke knew the truck did not have nor was equipped with a ramp. Am I supposed to struggle loading appliances onto a truck with a dolly but NO RAMP? The Dolly proved useless/futile without a ramp to load the heavy items onto the truck. When asked for a refund for the useless dolly, Lukes response was that I should have “asked†if that particular truck was equipped with a ramp For the dolly to be of any good use. Strike 3: The lack of compassion in tone, the condescending tone and remarks spewing from Luke's mouth. The better business bureau will be contacted regarding this matter .
Danyelle G.