Service was terrible. Picked up a Uhaul truck at another location in Phoenix. Had an issue picking up, which resulted in me being an hour late for my trailer pick up from here. I discussed the issues I was having with a guy named Justin from Uhaul that called me to ask if I was still coming to get the trailer. I told him the issues I was having and that I would be about an hour late. He said there would be no issues. When I finally got the truck and was headed to this location to get the trailer. I gave a them a call to tell them I was on the way. The woman that answered the phone told me I was not able to pick up for another hour or so because the guy that does the trailers left…..? Okay, fine. I call back at 3:45 and he still was not back, and they close at 5. So I changed the pickup to the next morning and changed my plans to head to Houston the next morning. I get there to pick up and the guy is a huge jerk. I was quoted $324. He charged me $800…. Just for the trailer. I called him to discuss the issue and he said he was closed…. It was 2pm on a Saturday. His hours online said that he was open until 5. So I called back and told him the hours online stated they were open until 5 and I wanted to get this resolved because I paid entirely too much for the trailer. He told me "he owns this business and can close whenever tf he wants…." Therefore, I would not recommend this man's business to ANYONE. He's rude and very unprofessional. (I did speak with the district manager and he was able to refund me the amount I was overcharged, and he was very nice. I just want to make others aware of the poor services and attitude that I received here)
Haley Sensebe
Canyon State Car Care
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Phoenix, AZ 85027
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- 3,5 - Cote moyenne des clients
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Unit was not in the condition as shown in the pictures. There was a large patch where it had been punctured all the way through. I submitted it in the app at pickup. Also, one spring is flattened and obviously older than the other. The whole trailer leaned slightly left the entire time. It wasn't obvious at first.
Eric ElliottThe location was good but parking is a Challenge for oversized vehicle. It took 20 mins for me to just park it straight
Sriram KrishnaswamyVery nice people, truck was awesome
James PerryNo issues returning while closed
Jean Martinez