When you add extras they need to be there. I paid for a dozen moving blankets. There was a bag with some in it on the truck. When I opened them there was only 2 so we were missing 10. I should be refunded the cost but can't find where to do it.
Neil S
Marathon Gas Elgin
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Elgin, IL 60123
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
They added the Safemove that I did NOT take when I make the reservation online.
Christine VThe truck that I used needs to have the steering checked. Fords are notorious for tight steering. I have had multiple Fords over the years and found this is definitely true. The steering wheel wasn't in the proper position to begin with - I'm surmising that whoever did the front wheel alignment, didn't put it back in its proper position. And more importantly, there was way too much play in the steering wheel. Other than that the cab could have been a little cleaner. The cup holders were dirty as was the floor mat. The AC worked great which was a good thing since it was a tad on the hot and humid side. The personnel at the location were very pleasant. My only other complaint is that I wanted to pick up the truck at a location that was miles closer to my home, but instead was sent to a location farther away which only added to the mileage. As a result, I paid more for the mileage than I did for the actual rental, which is annoying to say the least. And I picked it up at 8 am and returned it at around 12:30 PM that same day - would have been nice to get a little discount for bringing it back before 8 am the next day since that's what I reserved it for since I wasn't sure exactly how long I'd actually need the truck.
Michele WDid a mobile pickup. I had to go in to get the key, and the people there were very friendly. When I went back to drop off my app wouldn’t work, so they helped me drop off right away.
BRANDON JMy appointment was for a one way but they never sent set it up that way. This cost me twice as much to use the truck.
Erik B