Slow and bad customer service
Jeremiah C
Marathon Gas Elgin
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Elgin, IL 60123
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Bad service
Basab BThe truck has some issues, the motor was knocking, weather stripping on the drivers door was falling off.
Jeff TInform customer of “safe drive” insurance as an option instead of a requirement. I was charged $15 and I never accepted or was even offered insurance. It was added to my bill without my knowledge. I was charged and there was nothing I could do about it.
JAMIE Vthe person working the pickup desk was very friendly and helpful. however, u-haul changed my reservation by removing equipment we needed for the move, causing a massive inconvenience. u-haul changed my reservation to a different pickup location, which was fine as i understand they may have limited truck availability at certain locations. however, what i didn’t realize is they also changed my order by removing the equipment i had added to my reservation that we needed for the move (moving blankets). they also had random equipment in the truck that i didn’t order or need, which took up space and meant less space for my items. this was not communicated to me clearly or at all and caused a nasty surprise and massive inconvenience on the day of the move. as stated, the person working the pickup desk was very friendly and as helpful as he could be, but since u-haul did not provide the equipment i reserved there was nothing he could do to help. moreover, when changing my reservation, u-haul also deleted the information i had previously provided regarding my preferred drop off location, then called me saying i needed to confirm the drop off location. with all the stress and chaos of moving day, dealing with customer service and long hold times on the phone was the last thing i wanted to deal with, especially since i already provided the information when i initially made my reservation. Overall, the lack of follow thru on u-haul’s end regarding the information and requests i provided made this a terrible experience. in the future i would avoid u-haul if possible and recommend my friends and family to also avoid.
Audrey E