Reservation was for another location. Rec'd a confirmation call the day before...no mention of location change. Arrived at U-Haul Moving & Storage of Woodfield at 9 am, stood in line behind people with no reservations despite having my entire reservation on the U-Haul App with credit card and driver's license uploaded. Two people behind desk, one not helping anyone and playing on his phone. When it was my turn went up and showed my reservation on the App. Was told that they didn't have the trailer..WTF! Was told it was at a different facility in Elk Grove, Wandas Rental. I was never told that during the confirmation call the day prior. At 9:33 I raced to get to the trailer location as had movers arriving at 10 am. No signs, nothing so called the number back from the prior day. Luis said he was behind the building...found him there with the trailer. When it came time to return, I went to the app to begin the process. Problem was, it said I needed to bring the trailer to a location 35-40 mins away vs my reservation's drop off which was 1,2 miles away. I phoned U-Haul, was transferred and waited over 20 mins before an agent came on the line. Once she did she was working on it and then the call went dead. No call back. So I phoned again. Brittany was awesome in getting the system updated for Conway Storage instead of Andy's Party Store. Trailer was fine, but a screwed up reservation at the beginning and end despite using the U-Haul App.
JOSEPH C
Wandas Rentals 3
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Elk Grove Village, IL 60007
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- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Luis was very friendly and professional. Would definitely rent here again.
Kevin NSomebody was allowed to rent a truck with my email and phone number. Drivers license they copied, was clearly not me. I spent 19 min on hold, dropped , 22 min dropped, 31 min before I connected with an agent who was very helpful. I was told regional manager would contact me. This was from Sat 6-1-24. I have yet to be contacted. Terrible.
john kFriendly, quick and very easy
John KLuis was excellent and assisted in every aspect of the rental. He was very thorough and professional.
Randy R