I made a reservation online for a one-way truck and I fully expected to pick up the keys with no issues. The specific truck I reserved was onsite, but after 20 minutes of waiting the employee informed me that the system was not letting him give me that truck for some unknown reason. He offered me another truck, but I initially said â€œNo. I want the truck that I had reserved online. I've already clicked through everything and uploaded pictures, etc.â€ After another 15 minutes wasted waiting for him trying to figure things out, I finally agreed to take the other truck that he had available. He asked, â€œCan you bring it back to us?â€ I replied sure, as long as I don't have to pay more for the mileage. He stated, â€œOf course, no problem!â€ And reassured me everything would be the same. Long story short, it was a different employee upon drop off and ended up paying for the extra mileage. I drove 41 miles back to Escondido with an empty truck. What really made matters worse is when I called (951)200-5416 to address my concerns, the lady was rude, interrupted me, and was unapologetic with horrible customer service. Her explanation that the location did not have any one way trucks did not make sense because the initial reservation that had brought me to that location in the first place confirmed that there in fact was a one way truck available and it was parked on the lot. Than she proceeded to tell me that they saved me a wrong destination fee and that I should've paid more! There's obviously a flaw in Uhaul's online booking system and the whole reservation experience was a mess. I'm extremely frustrated.NOLAN G.
Moving Truck Rental in Escondido, CA at AAA Fuels
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Escondido, CA 92025
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Check in can be slow if other gas customers are present. When I tried to pick up my truck today, it was not in their system. They had to call UHaul and use the reservation number to track down the problem. They said the truck was at another location in town. I had to wait for the problem to be corrected. I did change the truck size the night before online. That may have triggered a change in location, but I was not notified by the UHaul system. I did get a confirmation of my change via e-mail, but that message did not show the new pickup address, so I had no way of knowing it changed. This is more a complaint for the creators of the online reservation system. It did not inform me of a change in pickup address. If it did, it would have saved me 30 minutes of wasted time!DAVID T.
Free beverage after trip.DAVID T.
Jimmy was very helpful, knowledgeable and professionalDENNIS S.
Friendly and great service.BRICIA A.
Excellent! Offering late closing hours, less than half mile of two main freeways, expedited customer service, convenience store on site and fuel pumps available to refill your rental with cheapest fuel prices in town. ðŸ‘CARLOS S.
I'm glad they had the truck that I had reserved. They did not have all the rest of the equipment in my reservation. The rental blankets were a mess. Nice staff, but he was too busy with their gas station customers.Craig M.
Went to pick up our U-Haul at the scheduled time at the first place and they had closed four hours prior. Had to search all over went to the next place waited for 45 minutes they told me they had a 15 foot but then they only had a 26 foot so he was going to credit me back for all my trouble never did.Kathleen M.
The truck is dutySALOMON F.
This location is great. The staff are super friendly. But the trucks mirror was broken. And the whole mirror fixture was broken in a way that is wouldn't keep itself up so I could properly see out of it.Taylor H.
Top notch place. Great experience.GARY W.
Love the professional of the employees Thank you Many , May, and jimmy Love to deal with such friendly people And also helping me to check the truck winch was super clean and sanitizedMANHAL S.
You originally scheduled my pick up location 1/2 mile from my home. Then the night before pickup, you changed it so that I had to make a 40 mile round trip to get the trailer. That kind of service SUCKS!! i KNOW YOU'RE BUSY ENOUGH THAT YOU DON'T GIVE A CRAP WHETHER YOU'RE CUSTOMERS ARE SATISFIED OR NOT. JUST HAD TO GET THIS OFF MY CHEST. WOULD NOT RECOMMEND YOU TO ANYONE.Michael C.
Great location and customer service. This was a satellite location and the family that owned this gas/UHaul location were the nicest peopleJohn S.
Made our moving experience a much easier and better one. Thank you Jimmy!PATRICIA R.
This location is a gas station which poses many issues to renting a Uhaul here as customers are frequently walking in and being helped before you. I chose to use the mobile pick up option however, it did not work because the Uhaul website could not find my location even after my location services were turned on. After going inside I had to wait over 30 mins for the attendant to check me in for the reservation as he was helping every customer who walked in for gas, before continuing to help me. Additionally, after telling the attendant that I did not need insurance for the truck, he charged me for insurance. He called his supervisor to try to figure out how to correct this and told me I would be emailed a link to fill out paperwork on how to correct this mistake, which I still have not received. Overall, this was a very stressful experience and I do not feel that Uhaul was helpful throughout the situation.Kelsey R.
Arrived at the time I scheduled but wasn't able to do a mobile check in, instead the website told me to come back the next day. Luckily the friendly man in the store was able to get me the truck off hours.WILLIAM H.
It was a local rental and was 6 hours not 8 and I was charged for rentals and insurance for 2 so I paid twice as much and got it back 30 minutes after 6 hours will not rent againKelly G.
I have emailed one complaint to you earlier this evening. The check out and check in was pretty much a disaster. I will never recommend this location to either friend nor enemy. This location is a gas station and the check in was constantly interrupted by people needing gas. That's just one problem. Please locate my complaint and respond.Shelley W.
Tune Up with Focus on Oil. Vehicle drove very well with Great A/C! Customer Service Reps were Awesome both Departure and Return.LEO C.
Professional Place and every thing was organized quick in delivery and quick in return for sure i recommend this location for U-Haul rentals and beside i save money with gas refill at best price in areaMANHAL S.
Fix that busted printer and offer a complimentary energy drink with each rentalJULIEN D.
I liked the check in process because unlike my experience at the West Mission St. location in Escondido, this one did not involve a lengthy online self check in with photos, etc. The man in charge, Jimmy, was very good.RICHARD M.
The attendant did not aid in the hook up at all.ELIAS C.
The trailer had tree foilage/trash in it that I cleaned out with a broom that I borrowed from the attendant. There was only one attendant so there was a longer wait time than expected. Trailer met my needs and I returned it promptly. At least it was close to where I usually rent from.ROSA M.