Arrived at 10am for scheduled reservation. No one there. Waited 40 minutes. Called another location... Wickliffe manager stated someone would be in at 12pm. Meanwhile, Uhaul canceled our reservation so they didn't have to fulfill their own guarantee. Upon arrival for pick up, person inside said will be right with us, left, came back in 5 minutes later and told us to go outside and talk about our truck with the guy in the truck. What?!? Guy in truck then took it card, ran it, didn't announce total or seem interested in our business at all. We were so confused and irritated with this experience, it was ridiculous and unbecoming of anything that I've EVER experienced with uhaul. It makes us not want to do business anymore and my husband and I rent trucks frequently.
Jymese S.
Storage King USA
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Euclid, OH 44132
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- 2,5 - Cote moyenne des clients
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Was given this location for drop off, and was told open Monday thru friday. Location was closed on Mondays !! If I had known that I would have taken it to an OPEN location. A real good way to loose customers.
Robert E.Instructions were not clear how to access key when location hours were different for the holiday. Refrigerator cart had no straps making it difficult to use. However, we contacted Nathan and he was excellent and helped us through the process.
theodore M.I could not ask for more.
Vincent C.The cab smelled of smoke and as an asthmatic it was hard to breathe, visible dirty but overall the self pick up and drop off was a breeze once I got through the verification process.
Adrienne B.