This location was fine!! But I had made reservations in henderson, Ky. Went to the location at 13335 s. Green St. Henderson, Ky to pick up the 20 ft truck. He said he didn't have it. He took All my information and my credit card number to reserve the truck. There is one 20-ft truck sitting in the parking lot. I was the first one in the building. Rafael, the owner of the U-Haul in Henderson Kentucky. told me that wasn't my truck and Evansville had my truck. The Evansville hub on Riverside road. Of course I was not very happy. Because I live in Sebree Kentucky. Why would I book one in Evansville!!!!!!! some other lady walks into the store said she had a 20-ft truck reserved He gave it to her. So I call the Evansville store and they said yes we have a truck but you can't have it for 24 hours. I said well that won't work. Then the manager at the Riverside Evansville Indiana location. Told me that the U-Haul location on side road in Indiana. Had a 20-ft truck. So I drive to go pick up the 20-ft truck. There was no 20-ft truck!!!? So the lady that owned the U-Haul store on side road. Had a 15-ft truck!!!! of course by then I have been on the road for three and a half hours Family was already in town to help move. So I rented the 15-ft truck! She was very nice. I will be talking to someone in the main hub in Louisville Kentucky. and I am asking for a refund because I had to drive everywhere to find a truck that I had already reserved and I ended up getting a truck that I did not reserve. This was absolutely uncalled for from U-Haul There are so many locations in the Kentucky Indiana area. And I was a person that reserved and gave my credit card over the phone. If this matter will not be taken care of I am going to the highest ends at the Louisville office until I am fully refunded from U-Haul and I am reporting U-Haul to the better business bureau! I have not received a phone call of apologies or anything of being refunded This will need to be taken care of immediately because I will have an attorney look at this situation too!!! Kolette Winstead 260-341-6658KOLETTE W.
Moving Truck Rental in Evansville, IN at Elite Fitness Inc
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Evansville, IN 47725
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4 Average Customer Rating
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The truck was in good condition but there was trash and food wrapper/residue in the cab. also, the box hadn't been swept out.BRET F.
We had a great experience. it was easy to reserve online, and everything was ready as expected.LAURIE A.
Everything was perfect, recommendJosh K.
Very helpful.Kevin S.
More equipment is the only thing this location could use.Kevin S.
Close the rental out sooner than a week after the rental.Dorothy S.
I think it went fine. I didn't have any issues.April K.
Es un poco lento pero buen cerviojorge G.
I scheduled myself online, 11 days prior to pickup in a more convenient location, and then one day before they changed the pickup location to an inconvenient location in another state which added extra mileage and an extra one hour from my house.Bridget R.
Was not given the code for the wordlock, had to call and be given the code.Joshua S.
The U-Haul on HWY 41 rented the same trailer to us and another guy. They only had the one trailer. We pulled in and he was right behind us. He even said he saw our truck at the other shop and ADMIRED our truck. We ended up with the trailer and he got the next size up for same price.Elite Fitness is the best. Thank you.Beth F.
Everything was great. Amy is very customer focused!Julie W.
AMY was amazing at the Elite Uhaul location. She went out of her way for us at every point of the rental and we were blown away by her efforts.William M.
The rental place wasn't the problem. U-haul is a joke.Brandon S.
Most friendly UHaul place we have ever used. Staff was very knowledgeable and helpful. Will highly recommend this place and use for all of our future needs.Tharon R.
Easy mobile drop off location. Plenty of parking.Chris G.
Excellent customer service!! Very friendly and easy to work with!! Will DEFINITELY be using their services again in the near future.Wayne S.
This is a great neighborhood location!Mike H.
Amy was awesome at this location. She went above and beyond to help me get a truck and made sure everything went well.Rocky D.
Everything was perfect.Russell W.
This location is great to work with. My only complaint is they did not have the truck I reserved online so another location 15 miles away called and said they had it ready to pick up the next day. I explained to him that I wasn't going to drive further to pick it up and that I would select another truck. He was not able to help me with this and told me to call The location I wanted to rent it from. I wish the location I rented it from would have called in lieu of another location.Jeff G.
Check out and return were fast and easy! Great service - will use this location again in the future if need be.Elizabeth M.
Great U-Haul experience and strong customer service through and through. Elite Fitness has a lot offer and I will certainly be stopping by again!Shane H.
There is no sign or any type of anything to state that this is a U Haul drop off location. I dropped off the car hauler in the parking lot and took a picture and left. Feels somewhat shady. I never got a response if U Haul received it.David W.