The issues seem to be with the app. It would not let me continue on the app to get the code needed to fish out the keys. Calling the number solved this problem. The person there was not a Uhaul employee, but rather another business that allowed for pick ups and drop offs.
Sara S.
Statewide Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Exeter, RI 02822
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Pick up location online check in. Which was shown to be an option when I chose location online, not the only option. Once I arrived and found out I attempted to make an account online, downloaded the app and could not get code to get keys out of the lock box. Called customer service and was put on hold with 3 different people for a total of 30 minutes. Would never had went to a location that was online only.
Ashley K.Did not provide any of the rental equipment we reserved. Left truck cab dirty. A shameful and isolated location for a uhaul pickup. If your reservation gets rerouted here, request somewhere else.
David H.The truck was in AWFUL condition, brakes were VERY temperamental an the truck had problems accelerating past 2k rpms..
Cole B.The trucks are hidden behind piles of landscaping stuff (mulch, stones, etc, which of course is the main business there) the sign for U-Haul is unnoticeable until you're on top of it, and a guy working the landscaping business on heavy equipment was not the least bit accommodating to our pulling in or maneuvering while driver dropped off the truck. If we'd not moved out of his way, we'd have been hit.
Asa M.