This was far away the worst U-Haul experience I've had. I called the staff for help around the time I scheduled to pick up. They answered the phone were rude short, and did not explain to me how to unlock the vehicle I rented. I also rented a handtruck for this reservation, but there was no handtruck present when I picked up the vehicle. Additionally, the window cover cardboard was still present in the vehicle when I picked it up. All day long vehicle was was alerting me to the need for tire pressure monitor maintenance. As a result of this poor treatment, I will not rent a U-Haul. Next time I need a truck.
Wyly Walker
One Stop Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Falls Church, VA 22041
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- 2,5 - Cote moyenne des clients
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Don't expect us to be able to back our rental truck into a tiny space. It wasn't backed in when I picked it up and when I returned it the store was very busy. Somebody else had returned a bigger truck (also not backed in) in the side spot I had gotten mine from so I had to settle for a regular parking space once one came open.
TERESA MARTINEZTRAVITZKYFirst of all, the drop off location was changed on the day before returning. This costed me extra 40 minutes trip to get there accompanied by my wife's car so that I would have a ride back home after drop off. This was not nice at all. And the location was confusing and dirty convenient store with several suspicious looking dudes hanging out in the parking lot. On top of that, when I got there, the parking spaces were all taken by other U-Hauls and I had no space to park. The store owner had to ask one of those guys to move his car so that I can park in undesignated space. U-Haul spaces were not even marked at all. This is not a good location.
Tetsuya YamamotoYour app is bad. It took over 45 minutes working with your customer service rep (she was great!) on the phone to get my phone number fixed. She saw it was correct in the system and yet it was wrong in the app. Then the camera settings had to be fixed. I got no instructions before I picked up the vehicle to know what to expect. And the video for turning the truck in isn't in the same order as the steps in the app. It took over an hour to pick up the vehicle and then 30 minutes to turn it in. You should stick with using people to do the work rather than using an app. Oh, the truck was unlocked when we picked it up and no one was around at the time. That's a safety issue. The bottom line is that luckily the truck worked and we got the job done. But it was an overall bad experience.
Kenneth NoyesIt was fast to make a reservation I picked up the truck and returned without problems thanks for the service
Araceli Ortega