Horrible experience with uhaul. I had a reservation set for 9am. The key was not setup so I had to wait until they opened at 930am. No one showed up until 10:20am. I spoke with the scheduling manager Stacey who told me she spoke with the owner of the gas station and that he was there the whole time which was not the case. I received a text from 443-275-8710 who said I would be reimbursed $50 for the error, which doesn't make up for any of this mess, I assume that was the area manager Michael B but no way to tell since they did not introduce themselves in the message. Absolutely terrible customer service! My reservation was for 9 I finally got the key to the truck around 10:45am. The moving crew I hired was no longer able to help me so I was out that money not to mention the trips to and from the gas station to pick up the truck. Worst moving experience I've ever had. I tried to contact the elusive area manager Michael B. but he was conveniently busy every time I called. What you can do to improve for the next customer is to first make this customers experience better.JACOB S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fallston, MD 21047
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
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- 3,0 - Cote moyenne des clients
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This dealer charged us with an extra day even though your company could verify and we had proof the vehicle was returned in less than 10 hours. Clearly the dealer lied to try to make more money. I am not sure I would use your company again with such disreputable dealers.Susan P.
The owner is super engaging and helpful! The car repair shop next to them is wonderful as well. You will be happy with the experience you receive.beatriz S.
Experience was horrible. I did not receive the furniture dolly or utility dolly. I had to go back to get the blankets because the person was not at the store. He was pushing me to let him check out/return the truck. This was worst experience, would never tell anyone to work with this location.Whitney F.
The location was out in the middle of nowhere, the truck was dirty, the paid-for dolly was missing, and it cost another $50 to get out to the pick-up location. No bus stop close by, nothing/Ccc D.