The truck made some scary rattling sounds and the engine made a strange whirring sound a lot. It drove ok, but made me nervous. My biggest complaint was filling the gas to the exact level we got the truck with and then still being charged extra for fuel. I even took a photo to ensure we were at the same level. I was told it was just under a half tank which was false....it was between 1/4 and a half and I filled it to just over that. Then was charged AGAIN for fuel. while the guy at check in was nice and helpful, it feels scammy to be double charged. If that was the case, I wouldn't have even spent money to put gas into it.
Stephanie Falk-Hoffman
Secure Space Storage Fayetteville
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Fayetteville, AR 72704
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I would highly recommend someone to choose a different service for renting to move. I normally am very understanding about how things can happen and mistakes can be made. We're human. From the beginning, the first location we chose didn't even authorize a pickup for the truck in their system. They didn't even make keys accessible. We had to drive further to pick up a different truck. Upon pickup, the app takes way too long. I submitted photos, etc. During our drive, the vehicle engine had issues shifting gears. It was older and seemed to have been used a lot. I'm definitely understanding about that. Our drop off was scheduled for 1pm. I called and asked if we could push the time without extra fees. I was transferred to a rep named Kristie (sorry for any misspelling). I inquired about any fees, for pushing the drop off time. She asked me questions and I did pause her, stating that I wasn't ever going to cause a fuss from the beginning, but we were pressed for time and only needed to know if there would be a fee for extra time. She stated she was required to ask me questions, and if I wanted to speak to someone else, I could hang up. I asked her what other questions she had, and she ended the call with me. I called back and requested a supervisor. I was transferred to Adara (sorry for misspelling here too). I brought up the issues, she stated on the recorded line that we could have the vehicle until the next morning at 7am. I asked if there were extra fees. She said no, no extra charge. Monday comes around. I was billed for an extra $138 ON TOP OF MY $181,93 I PAID for apparent "mixed fuel". Absolutely unethical and outrageous. On top of that, part of that extra fee was for extra time when I was told I wouldn't be charged for it. This whole experience was a joke. Like I said, I understand that sometimes something can happen, but the whole day was full of issues. It's completely uncalled for. Nothing was honored. I'm attempting to dispute within the company for those charges but who knows what will happen there. Don't use u-haul.
Celina Coleman-HaleJordan was very helpful and transparent. Answered all our questions and then some.
nancy macdonaldThis was a last minute schedule change. I am great full the truck was available for use a day early.
John FloryNothing to improve. Great service!
William Butt