I couldn't get into the property. I was unable to get the code for the gate. 1Michael L.
Moving Truck Rental in Fenton, MO at Fenton Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fenton, MO 63026
(S Of Gravois Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h30 pm
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/2/2021 - 7/4/2021: Fermé
One-Way and In-Town Local Rentals in Fenton, MO 63026
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Took over an hour to get truck. I ended up helping another couple in front of me find a location that could handle their one way rental. This resulted in me picking up the truck late and returning it late. Upon arrival, I found the gate locked. My son was just ahead of me he was locked inside the gate and I was locked out. Finally a car came that had a code to exit. I blocked the gate so my son could leave and left the truck inside a The gate and deposited the keys and contract in drop box.GARY F.
Nice front deskScott B.
Representative falsified contract. Truck contract said it was at half a tank, actually truck had only a quarter tank of gas. Mileage was also incorrect, there where an additional 5 miles on truck that was not placed on contact. This was not the original place my reservation was made for and I was switched to this location one evening before pickup.. I do not recommend this location if the representative can not place correct information on contracts.Malik R.
The location was fine and their service was good. The service from uhaul was not good at time of check in. Online check-in on the website did not work and no one answered at the uhaul customer service number. I waited on hold for 15 minutes and then gave up. In all, I wasted 30 minutes of my day trying to check the trailer in.Robert H.
Average drop off locationBradley G.
I would clean the windshield from bug splatters and dried raindrops prior having a client pick up the vehicle.Stephen T.
Lot not accessible. No one answered the call, could not open the fence with Keypad. We were instructed to leave the trailer outside the locked fence, and disconnect the heavy trailer on a very steep incline, with the heavy unit almost rolling doen the steep incline, into oncoming traffic.Christopher G.
The lady who was working was incredibly difficult to work with, like we were wasting her time. Very unfriendlyJerry B.
The truck was not ready to be picked up. The self check in did not work. Took over half an hour to get check in after multiple phone calls and waiting on hold. Very unpleasant experience. Will not be renting from UHaul again.Alexander C.
Make sure the gas tank is full or almost full so that the renter doesn't have to pay 1.09/mile to go out of their way and fill the tank. Between 1/4 and 1/2 tank isn't enough to start a rental on most will be taking it home and then onto a new home. My first stop was the gas station luckily it was up the hill from the rental place and I only incurred 1 mile but still I had to go out of my way to do it when I should have had a straight shot up the road from the rental locationjulie B.
I was told I could return the trailer after hours at no additional rate. When I did return it, I unhooked it and stored it without any assistance from a Uhaul representative and I was still charged for a second day unknowingly, even though I was told I would not be. Then, after 3 weeks, I receive a receipt in my email with an additional charge on my card. Poor communication on behalf of this representative.Scott O.
I had my father pick this trailer up for me because he was the one with the truck. I placed the reservation online. I chose to not have insurance and selected the option of "pay uhaul immediately for any and all damage" When my dad got there the worker implied I had added insurance and my dad signed the dotted line and left with the trailer. I was emailed a copy of all the charges and was stuck with the insurance fee that I stated I did not want. I know this is only $8 but I did not wish to insure the trailer. I was already spending more than I wanted bc I had to upgrade to a trailer with a ramp due to availability which was $6.00 more.Samantha W.
Went to 3 locations with reservations made on the phone with U-Haul and no one had the truck. This place had the truck finally but she tried telling me they did not and it was sitting right outside her window. Took abt 45 minutes to check it out. Very slow. Suppose to have the truck at 9:00 did not get it till 11:00.michelle C.
Have computers working.GEORGE H.
Great place quick and easy check out.Lance H.
Attendant did a great job assisting me with the trailer, it's use, answering my questions making my experience very easy!!!Scott S.
Service, location, and truck were fine . It was the price gouging by u-haul that was disconcerting.. the price increased by almost .50 per mile on weekends . Your competition was only .69 a mile ... next time I'll choose Penske .... sorry , but $40 is worth changing for ...Jim P.
Great customer service and Mr Richards explained everything we needed to know for our safe trip.Carol V.
I picked up the truck and it showed gas at 3/8. I get in the truck and its 1/4 so I have to go to the rental rep and have him initial this. I also get into a truck with trash and gatorade bottles sliding around in the truck as im driving. I have to sweep the back of the truck. I turn truck in with correct gas and they email me a receipt charging gas and cleaning fee. They ended up refunding me but it seemed like a scam on the cleaning fee when I had to clean the truck in the first place. Also the gas correction wasn't communicated in the system. I wont rent from this location again. Just a hassle especially when you do the right thing and still get charged.Edward R.
Very good friendly service will recomend you to allMichael G.
Have a land line to reach for after hour drop off if they are closed, but place wasn't far from where I went with the uhaul and great clean areaPAUL L.
I made a reservation online and when I got there to pick up my truck the location was closed and wouldn't open back up for over an hour. If I had chosen to change locations it would have cost me the hour of time plus a lot of extra miles.Stefany A.
When given the option at the time of rental you could extend the time if needed. The day of return you receive a call about if returning or not and you decide to keep one more day. Than you receive a call back 10 minutes later only to tell you, you better have the vehicle back by that time are you will be assessed with all kinds of fees. Could of been a better experience. Once I return the vehicle on time I was stranded with no time to get a pick driver to return back home where movers were working.Letitia S.
When someone reserves a truck make sure they don't give it to another customer. And downgrade the other customer when they had one reserved since 5days prior.Kristen W.