Making sure a truck is at the initial reservation locationCandace S.
Moving Truck Rental in Fishersville, VA at Shenandoah Valley Rentals and Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fishersville, VA 22939
Services dans cet établissement :
- Lun - ven : 9h am à 3h pm
- Sam : 9h am à 1h pm
- Dim : 12h30 pm à 4h30 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Fishersville, VA 22939
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
She was very helpful and super nice thank youAnn H.
very friendlymichael S.
It was a terrible experience. The person who was supposed to be there was not there at the location even after it's open time. I waited for over 45 mins for help.Ashleigh K.
There has been a snowy mess lately in our area truck was well maintained but with?weather was still nice truck ran well we were able to move family member ramp and dolly were a great help prices are reasonable would use U- Haul trucks again agent was very nice and enjoyed working with her.frances M.
My only complaint was I ordered a dolly and it didn't come with it. I reached out to a chat agent and said someone would get back with me and no one ever did.CAITLINMARIE F.
I specifically booked this reservation using Uhaul 24/7 Self Service because this location (Shenandoah Valley Rentals and Storage) doesn't open until mid-morning. This proved to be a huge mistake. The web enabled check-out simply did not work at all. I spent over an hour on the phone with UHaul Tech Support and tried the service using both an iPhone and an Android phone to access their software/app to get the combination to the lock box to get keys. I was transferred multiple times and eventually ended up speaking with a tech support guy who had absolutely no idea what he was doing. I could literally hear him cover the phone and ask, â€œwhat do I do nowâ€? I arrived 15 minutes prior to my reservation time and left considerably more than an hour after I was scheduled to be on the road with the truck. And then, after all that, since I didn't take possession of the truck until after 9am, I asked if Uhaul would extend my return time by an hour and was told that my rental began at the scheduled pickup time, regardless of when I actually was able to get the keys. I will note that the problem here had nothing to do with Shenandoah Valley Rentals. The truck was on the lot, clean and full of fuel. The problem was with UHaul's 24/7 Service. The moral of the story is if you need a truck at a specific time, either choose a location that is staffed at the hour you need the truck or rent from a different rental company. One final note. I did not request a hand truck or packing blankets as I didn't need them. However, they apparently come in the truck whether you need them or not. They are zip tied to brackets inside the box, if you cut the zip ties to move those items out of your way, they charge you for rental for the hand truck and blankets. The problem was that I literally could not stack cargo along the last 3' of the truck box on the side that had the hand truck and bag of blankets. To do so would have required moving those items out of the way, which you can't do without breaking the zip ties, resulting in additional rental charges. It's a pretty underhanded way to make money.christopher P.
Did the 24/7 thing and got the key out of the box just to find out they gave me the key to the wrong truck! Luckily someone was there to finally get it figured out but I also paid for a dolly and they forgot to put it in the truck!Patrick W.
The truck needed to be cleaned inside and out.Michael B.
The moving supplies were not furnished per the order and as a result furniture was scratched and more was spent on labor to load the truck. Tire on the truck was sliced open on the side wall down to the threading. Brakes made noise which got worse along the way and the truck pulled hard to the right.Timothy N.
Just wondered why I needed more insurance for the xtra days while we unloaded at my houseDenise S.
no suggestions. One minor issue with the truck however...the truck would not go OUT of tow/haul mode. Several attempts were made. I forgot to mention this on check-in.Richard M.
Good location, super professional staff made the pickup and drop off very easy with no worries. Will use them again for sure.Randy S.
Arrived at destination after having to push my movers back a hour right at 9AM expecting to be able to get my car off. Was told that the employees wouldn't help and I had to get car off myself, despite not knowing how. My girlfriend and I spent about 30minutes outside in the rain trying to figure out how to remove car as I had movers waiting on me. I had to crawl under auto transport in the rain and finally was able to figure out how to remove car. Then another 15 minutes attempting to get the transport in the spot with no assistance from employee. Was told that the normal person who does this was out of the office, so was left on my own. Employees were pleasant enough but it's a reasonable expectation that assistance would be provided at an authorized uhaul location. This experience will prevent me using Uhaul in the future. This cost me extra money to compensate movers for waiting. Employees did not come to verify truck safe return with me, just asked for keys and sent me on my way. I never signed the final statement post-return, was just charged with no acknowledgement. Quite a miserable experience.Benjamin W.
They had a very difficult time to get the vehicle into the system. We were at this location for two hours before getting the equipment due to Uhaul computer issues. Vey poor system or very uneducated people running these systems.Debra A.
This location had great service and a reliable product. Wish more locations were like this one.Travis S.
Over charged.vita B.
THE STAFF MOST HELPFULROBERTELDON H.
We needed the truck in Harrisonburg, but had to drive to Fishersville to get the 20 foot truck. Closer location would have been better.Scott E.
Very kind and helpful people.JAMES R.
Upon arrival, the gentleman at the location immediately felt the need to complain that we were "late picking up the trailer" and proceeded to say that "several people wanted that trailer". We were a bit late picking it up; however, we had some vehicle issues that needed attention and, since it had been reserved and funds were being held in our account, we didn't feel that it would be a problem!Randy H.
Inviting location, very nice people.Lloyd B.
I was charged for furniture pads that were not provided and have sent emails and even made note on the return form about the furniture pads. I was told someone would call me regarding this however I was still charged. Now I have to call and dispute this. So unnecessary.david L.
Online reservations- awful experience- rerouted twiceCharles T.