The personnel were OK but it was very diificult to drop off--hard to find and hard to find anyone to help us. After we found someone to come out to help us return the vehicle, everything went OK, but it still is very tricky--signage is very hard to find and figure out.CAROLE L.
Moving Truck Rental in Fort Collins, CO at NO LIMIT SERVICES
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Fort Collins, CO 80524
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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We moved the last day in February and had the truck for 2 days. Everything went smoothly. we recommend this location and the U-Haul to anyone doing it themselves. Lisa and StephLisa F.
The person attending did not answer the phone after multiple tries (no contact/instore allowed). They also did not know how to process certain parts of the order. All communique was done via text message.HANNAH O.
This experience was terrible. I will NEVER use U-Haul again, and anytime a friend or family is moving, I will certainly share how UNHELPFUL the online checkin experience was...and how pointless your 1-800 number is. On your website, you might consider telling your future customers that they need to have Chrome downloaded on their phone. I only had Safari, and I sat outside for 45 minutes (my husband had to drop me off because we only had one car) while I tried to figure out what to do about the â€œWe cannot recognize your locationâ€ message I kept receiving on the UHAUL website. This was crazy making. (My fingers were getting so cold, my phone wasn't perceiving my touch. I'm sure you can imagine how frustrating that was.) Once I downloaded Chrome, your checkin system worked fine...but that was a long and very cold (around 30 degrees) 45 minutes trying to figure it out. Unrelated (but equally frustrating), I have NO IDEA why the latest time I could possibly choose to pick it up was 6 am. That is crazy. For future reference, a later pickup time than 6 am would be a better idea. We've never had any trouble with U-Haul before, but this experience was SO FRUSTRATING. We lost 45 minutes from our move, so we didn't actually get to finish moving all of our stuff. We had to make multiple car trips to move the remaining things, because we lost that 45 minutes when I was sitting outside the pickup location, waiting on hold (the 1-800-GO UHAUL number is kind of a joke...I was on hold for 20 minutes waiting to talk to someone, and eventually hung up and tried to figure it out myself) and trying to figure out how my phone could transmit my location to your website (apparently it just didn't like Safari...or Safari couldn't transmit my location, even though I checked my settings and it was set on â€œShare my locationâ€). I feel kind of badly writing all this negative stuff...but truly, this was a very disappointing experience. Feel free to refund us if you want us to have something positive about this extremely frustrating truck rental. Respectfully, KimKimberly S.
Shawn did a great job with customer service.GRANT S.
Shawn was great! We originally booked one day to move out of our house on a Saturday and unfortunately ran into the local transfer site closing down due to high winds and wouldn't be open until the following Monday (mind you we had the entire truck stuffed with household stuff we were needing to throw out) - Shawn was great about explaining what our options were since we potentially had to extend the reservation - thankfully things worked out and we were able to get the truck back in time! Quick and smooth transaction! Thanks again!!Rose C.
The online check in process was one of the worst experiences I have ever gone through. Took almost 45 minutes to get checked in which was very frustrating.Chris D.
The instructions was not clear and the space to park the truck was extremely limited.VANESSA M.
I wasn't told it was ac24/7 site. It took us over an hour to work through the glitches of the system. Maybe let customers know that no one will be at the location to assist themTyler H.
Shawn was great. Despite the conditions and weather he went out of his way to meet up and do the return process. He was friendly and fast. He maybe the whole process easy and quick. We had a nightmare moving and Shawn and the drop off was the highlight, since he was in East communication, patient, and went the extra mile to let us return the truck. Highly recommended!Alexander V.
Check in and out online not fast or easy.Ronnie L.
Nothing..! Manager was on top of everthing. Super accommodating and informative. Very busy in there but all customers were addressed professionally.David N.
Pick up was scheduled for 9AM. I got a text at 8.30 from Shawn with a link and request to make the payment. I did that before leaving home. When we got there the store was closed and a note on the door was saying to call and then wait patiently until someone comes.. He showed up about 20 minutes later. He insisted on us checkin in online. We tried but my phone signal was low and it was taking a long time to load. He seemed upset and kept pushing me to continue checking in online even though I was telling him that the website is not loading due to poor phone data coverage and that he needs to be patient. Finally I finished the online checkin. He wasn't sure if the insurance was already included in the amount I paid earlier. After taking some time, he texted me that the insurance was included. After few other minutes he told me that I need to pay 89 dollars. I asked why. He told me is taxes. I told him that I remember seeing taxes included when I paid earlier...he got angry and proceeded to tell me that that's what it is and that if I want the car I need to pay. I told him I need an explanation, I need to know what I am paying for. He kept saying that is not his problem, that's what he is seeing that I still owe him 89 dollars. At that point I told him that i will have to call UHaul and get an answer, as he clearly doesn't know. He came out of the truck, locked the truck and left with the keys, telling me that I should get ahold of him when I am ready to pay him the money. I have to mention that this whole interaction took place via texts and a brief phone conversation, while he was in the truck parked a little further away from my car. (My car was parked right in front of the store) and it took about 50 minutes. I called the UHaul general contact number and a nice gentleman explained to me that i do indeed owe 89 dollars but it wasn't for taxes. It was for the insurnace, as that wasn't included in the initial payment. I paid and when back to the store to get the truck. I texted the guy telling him that he needs to come and deal with it with professionalism. He said that he doesn't have to help me because I was the one not wanting to deal with him. We picked up the truck key form the box and left without seeing or talking to him. It was an extremely stressful and frustrating experience, he was totally unprofessional, not knowledgeable and with absolutely no customer service skills. I felt stuck...with $1,250 already paid and dealing with a guy who left telling me to find him when I am ready to pay him more money...without telling me why I need to pay him more. 2 hours later we finally left with the truck.Liliana B.
Shawn went above and beyond. He was extremely helpful & polite. He helped me to ensure I had a smooth return. Thank you Shawn for your excellent customer service.John B.
I reserved my truck for 10am. It was 11:40 a.m. when we drove away!!!!!!! I was converted to a on line rental. I had to set up an account & and go thru multiple steps my original agreement said I could avoid. I don't think it was just the location but I will think twice b4 I ever rent a U-haul again!!!!!!!!!Sulli B.
My online check in was cancelled and I couldn't pick up my truck until the next morning. Then it took an hour foer to get my truckXavier M.
Ok, here's the problem. I arrived after hours to drop off the vehicle. I had no other choice as we finished unloading late, and I had to return to my home town that evening. I figured I'd drop the keys in a lock box and that was that. There was a young man there, who told me he worked for Uhaul (he was using a leaf-blower to clean the lot); he informed me that I had to complete the on-line drop off service. I was not aware of this. And, when I went to the UHaul website and attempted to complete the dropoff, the application told me that I had no reservation or rentals. Obviously, that's not correct. I tried calling UHaul but after several minutes of waiting, decided I had to get going. I was dead in the water. I pointed this all out to the young man who told me UHaul would charge me an extra $20 if I didn't fill out the on-line drop off application. I did make a full video of the vehicle in case there were any questions about condition, and I returned it with more gas than was in it when I picked it up (just over half full when I picked it up; nearly full when I returned it). I couldn't wait around as it was an hour back to my home, so I dropped the key in the lock box and left. Not happy with this part of the experience. And, if UHaul charged me extra, I've not been notified of that. Also, note that there is no sign on the UHaul door informing after-hours folks where the lock box is located. I initially dropped the key in the mailbox outside the door -- which seemed to dumb to me since the key, and thus the truck, could be easily stolen -- and then the young man informed me the lock box was on the side of the building (I retrieved my key). I wasn't the only one who made this mistake as there was a key in the mailbox already. That needs to be fixed.Robert L K.
The on line reservation system was difficult and time consuming. Ultimately the staff had to take time to re book the reservation. The staff was helpful, the on line application and app were basically a waste of time.Troy F.
I had to wait 2 hours at the pick up location for the truck- not because it's wasn't there- it was!- but because the idiot working there couldn't figure out how to do his job. With at least 5 people waiting for their trucks, he spent over 45 mins sweeping out & cleaning the windows of a truck that was none of ours. He was totally inept, unwilling to help anyone & made everyone there pickup their truck with the online pickup, which we all did, but none of us could access the keys until he finally decided to acknowlege us & provided them. Then Uhaul stilled charged me for the 2 hours I wasted there! Totally unacceptable.Alison W.
I made a last minute reservation and owner was very accommodating.Jamie M.
The Uhaul website allowed me to reserve a truck for a location that was not open on Tuesdays. A message was left after 7 pm on a business phone the night before the rental was planned, even though I made the reservation two weeks ahead of time. The staff member that was at the second location was clearly overworked and took his frustrations out on us.Melanie D.
Charged for a cleaning fee when the truck was neat and clean; blankets returned folded, etc. When asked to speak with someone in authority, they were contacted by the on-site help and it was related to me they were too busy! This is an egregious abuse by charging my card on file for this "cleaning"!!!YVONNE H.
3 hours is a ridiculous amount of time to pick up a reserved and paid for truck. The owner was unprofessional, rude and purposely dragged out the process. He flat out said he wouldn't help fix a problem and that we had to call you but when we called we were told he was confused, there was no problem. And yet it still took another hour and a half to get our truck. He called my husband an asshole. He had 4 people all scheduled for 9. We were the only ones in the parking lot at 9 and yet the last person who could leave. Worst experience with any company we've ever used. You can improve it for the next customer by not over scheduling and not using this 3rd party.Brent B.
The pick up location is sketchy and appears very unprofessional. The franchise owner is extremely unprofessional and belittling to customers. While we were onsite he was angry the entire time, taking out his anger on not only us but 4 other customers. It appeared his main issue was that we 'all showed up at once' (not true, but regardless I would think as a business owner you would be happy to see customers showing up). In addition it took more than an hour and 15 minutes for us to obtain the rental that had been booked weeks in advance online. My daughter had made the reservation and he was extremely rude towards her. The truck we were to pick up had not been cleaned and the franchisee gave us excuses that this was his Monday (although it was Tuesday) and the vehicle had been turned in over his weekend and he had not had time to clean it. Seems like if you were running a business and making money from clients you would do what it takes to deliver as promised and on time. Additionally we tried to reach out to him around 8 a.m. via phone to let him know some moving logistics were going to run us about 30 minutes late to the location and there was no answer at the site. When presented with this information he made excuses that his phone wasn't working. Seems like you would want a working phone at a business. I would never rent from this U-Haul location again and U-Haul corporation should be embarrassed to have a franchisee like this. I will make sure to let all friends/family who desire to rent a U-Haul know to completely avoid this location. What can be done to improve this situation for the next customer is to have someone from corporate do an audit of the location and franchisee and and revoke his franchise.Kerry K.
I have worked with the staff of this location before and always been impressed. Extremely attentive and easy to work with.John S.