First, the customer service was excellent. The associate the helped us was extremely friendly and did his best to get us on the road quickly. The app and website on the other hand, worked terribly. I had booked the 24/7 pickup option since we were picking up the truck before the place opened. At no point did that option work. The website and app never gave me the option to "pick up my truck" and instead led me on a circular caucus race to no where. Do better. So because the app and the website were not functioning, we had to wait for an associate to arrive to help us get the truck. Which we would have had to do anyways because the truck was blocked in by some semi parked in the lot. So all in all we booked for 8:30am pick up and instead didn't get on the road until after 10:45am. Causing us to be hours behind schedule. The truck also had no tail lights, which we didn't notice until we were on the drive to return the truck. Because it was dark enough to see they weren't functioning.
Catherine E
Ride N Drive
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Fort Wayne, IN 46809
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- 3,0 - Cote moyenne des clients
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i couldnt even get my uhaul until 30 minutes late because someone had to come to give me the key, then when he did he was just on the phone the whole time, didn’t apologize or feel bad or try to fix the problem. & the whole place is just so unorganized and unprofessional
Kylie DThe whole process was easy
Paul NBetter information on where to put U-Haul.
Ronny BThe gas wasn’t where is was suppose to be and i took pictures and i’m being charged over $100
kathleen c