When we got to the location there was no one who could give us exact information on what to do, they just told us if you have a smartphone you have to do everything from there and that they couldn't help us. We called customer service and had to wait in the line for about 7 to 10 minutes with no answer. Finally we got ahold of the person that called us to let us know where we where going to pick up the truck. I suggest that at least have someone who knows and care about customer service at the pick up location.Jesus M.
Moving Truck Rental in Fox Lake, IL at Boat Yard
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fox Lake, IL 60020
(West Side of Route 12 Across the street from Home Depot on the Frontage Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar - ven : 10h am à 4h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 5/8/2021: Fermé
- 5/11/2021 - 5/15/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Fox Lake, IL 60020
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 2 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
More a boatyard than a UHaul dealer. Difficult to get to and park. No people around to help (Busy with boat customers) and then after we finished return we received multiple calls daily for an entire week from UHaul reporting our vehicle was not returned. Unneeded stress after a long stressful move!Peter H.
I dislike the process on the phone. I was delayed about 10 mins waiting for approval. This is not my first rental. It took more time then I would have liked. Location its self was great.Robert W.
Let them know it takes extra time to complete the rental. It was 45 minutes for me. They should arrive earlier. Messed up the day due to the time delay.Cheri H.
U haul screwed me over with mileage and not giving me proper indication of where my truck would be located at. I set the location in one area and it got changed to another location that was farther away from me. This added to my overall total mileage that I travelled and this ended up with me paying more money for distance travelled. On top of that, I was told I should have receive a voicemail and text updating me on the change of location for truck pick up but never received either.William M.
This location was far from being acceptable for representing U-Haul, Very dirty, un-organized and very uncomfortable to be in. Truck was dirty, wipers not working very good during the heavy rains that I had to drive through, I had to pull over because the wipers didn't do a good job wiping. Also had moving dollies and tarps that I didn't order in the truck that I helped to remove from the truck before leaving. I asked if we could do a walk around, the person said no, "don't worry about it, you bought the insurance", (NOT AT ALL PROFESSIONAL) after all I just wanted to protect my self from damage that would have been on the truck prior to me renting. And last item, I feel the trucks are misrepresented for size, a 15 ft. truck is not 15ft. it's not mentioned anywhere the floor space is 12 and the small over hang is 3ft, that for the most part is useless. I landed up also having to take my truck and use it to finish loading. FYI I rented a 16 foot truck from another truck rental company that fit everything just fine and that truck had 16 ft. of floor space as advertised. I move the same item back.Tom N.
The back was dirty with debree from a previous mover & the dolly was not locked in its place, had to do it myself to save the truck from a rolling dolly damages. One of the boat yard watchers had stopped to ask and assist if needed.Hernan A C.
Very friendly and accomadating!!!!Mike M.
Everyone I was in contact with regarding this entire rental experience exceeded all expectations! It's not often that I am able to say this... Truly commendable!daryl B.
I used the trailer for only 1 day and was billed for an entire week. they thought I still had the trailer. I have requested a credit three weeks ago and have not gotten any response back. Terrible serviceDale C.
The guy acted like he didn't want to be a uhaul vendor. Annoying. Wouldn't help at all. Couldn't get a truck for two hours. Stood on hold in his lot while trying to figure out the reservation that was scrwwed up twice before I got there Then everything was wrong when I get there and he refused to do paperwork. Thought the 15 footer was 19.99? Your call people are real good and patient. Overall though. Waiting in 80 degrees or two hours. Very bad. Thank youDrew B.
Great customer serviceTRAVIS H.
Make sure you have the keys for the truck that is being rented out.martin P.
Didn't get a receipt. Location stated it would be emailed. Never receivedDavid D.
Service wast fast and friendly. I have used this location in the past and will continue for my future needs. I highly recommend this location!!!CHRISTINA F.
The person did not know how to use the u-haul computer system. He was incompetent. Do not use this location.Laura P.
Scheduled pickup at 9am no one showed up to provide the uhaul. There was a contracted mechanic there and he was the only one. Said the kid that runs the uhaul doesn't get there until 10 but that's if he shows up because he's had issues before. The mechanic wouldn't release the uhaul for his liability purposes which I understood. He only said its not my problem I don't do the uhauls you will have to wait for the kid to show up or figure out something yourself (this was after he tried calling the kid a few times). We decided to call around to other locations but this happened to be the busiest moving day so nothing was available - not even other companies like Taylor Rental. One of the companies suggested we call a 800 number and they could potentially dispatch the uhaul over the phone if the contract mechanic agreed. After arguing he argued with the uhaul lady over the phone, he finally agreed to release the vehicle on behalf of uhaul (he made her send an email stating he was not liable) we left the parking lot at 945. I basically paid movers to stand around and do nothing because I had to wait for this kid who never shows up. If I didn't call another location who knows how long I would have waited. This location is terrible. Stay far away.Ricky C.
I ordered and wanted the truck from Antioch UHaul on route 173 which is close to me, I made reservation days in advance and when I went in there was NO truck, I HAD to goto The Boat Yard location if I wanted a truck that day! Very disapointed with overall UHAUL Experience. I had to go WAY out of my way which added EXTRA MILES I HAD TO PAY FOR!DAVID C.
The boat yard was wonderful, but 1800 uhaul was horrible bad customer service(very rude). They changed my location and pick up time with out telling me. I didn't get the original 26 foot truck I order all they could give me was up with the 17 foot truck had to pay my movers double because we had to make two trips so I was out a lot of money even though they comped the mileage it's still gonna make up because of the two trips. I will no longer be using uhaul for personal or my business againElizabeth C.
Good friendly fast serviceJOE L.
All was great. Fast, easy, the truck took care of what I needed. Thanks!!Diane P.
Back of truck had trash n dirtyRAUL M.
I was able to quickly rent a small truck for a couple of hours and return it with no issue. The truck was clean and well maintained and the exact size for what I was hauling.CHARLES W.
Great experience with the boat yard and will come back again for sure.Michael F.
Great location and very friendlySTEVEN J.