When I called ahead to let them know I wasn't going to be there at 10 the lady said as long as you are here before 12 when the office closes at 12. I arrived at the location at 1150 and no one was in the office. The office was a mess with personal items all over the place and 2 dogs were inside. I had to use the restroom when I was there and the female bathroom didn't work so I had to use the men's. OH MY GOD!!!! It was so gross like it hadn't been cleaned in a year and there was also personal items in the bathroom. I swear the lady in charge lives there. When checking out she didn't do a walk through with the truck just gave me the keys and the check engine light was on. I was also not informed if I returned the truck early I would get refunded some money, I only found this out when turning in the truck to a new location with my one way drop off.
sonyha f
Fredericksburg Budget Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Fredericksburg, VA 22401
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 3,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The location was closed when i got there. Trying to check in with the app, the building was not close enough to the out side of the locked gate for it to detect you being at the pick up site. Piss poor layout. I literally had to sit there for almost an hour trying to get someone on the phone with your customer service department to assist me with being able to check in and get the keys out of the lock box. Then the area is not a very safe or secure location. So i had to drive my vehicle home, after picking up the keys. Then wait for a ride to come and get me to take me back to the truck. In total, between waiting for customer service then getting a ride back, cost me almost 2 hours of my time. The agent at the location i did my reservation was not much help. I was told they didnt have trucks, that i should have got a call to let me know of the actual pick up spot. I never got a call. Also there were multiple other locations in Fredericksburg that would have worked better than where i was sent. But because no one called me i was not given an option. All in all it was a total bull crap process. I lost two hours of packing up wednesday and had to rush thursday to get the truck back in a timely manner. Total inconvience as i was not able to get everything done i needed to. The only reason im ok with a 1 star review is bc the truck was clean.
Barry SI was a little leery to just leave the trailer in front of the locked gate, but it was after hours. And it was obviously the right place, because the lockbox and signage was there. I did not see any personnel, but this comment page won't let me say "not applicable."
Kristina NIt was too far out of the way and I ended up having to pay extra even when I already paid $60 for equipment I didn't get.
Teresa PI have lost my desire to utilize UHaul again. First, the 1600 Howard Road is a pickup location and need a passcode which took over 3 hours to obtain through numerous calls through customer as 2 live employers at the Howard Road location bypass with the gesture "cannot help you" combined later finding the system "had crashed" I was told at a nearby location that they had no record of my reservation, Decent drop 6-10-24 but if need to haul or move again, UH will not even be considered.
Jeffrey C