We had an extremely unpleasant and frustrating experience. Spent 90 minutes trying to check in. The attendant needed the key number but dismissively refused to provide assistance when I couldn't find it in the mobile app. Spent 35 minutes on call waiting trying to reach customer service to resolve it. The ordeal wasted 2 hours of my time and delayed everything for the rest of day. It was all very stressful, and my moving day spilled into the next day. Terrible customer service during check-in and check-out process. If I am charge in full, I will file a dispute for bad service. You may contact me if you need more information.Jean P.
Moving Truck Rental in Fresh Meadows, NY at Nor Meadow Service Station
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fresh Meadows, NY 11366
(164st and union tpke)
Services dans cet établissement :
- Lun - sam : 8h am à 6h pm
- Dim : fermé
Heures d'ouverture spéciales
- 4/19/2021 - 5/15/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Fresh Meadows, NY 11366
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The check in process is complicated. The Staff at the location is not trained at all to handle this. the Customer care on the phone is not available for help.William S.
Had trouble getting the keys to the vehicle and I had to call because there was no one there to helpEarl D.
*** WARNING *** I rented a cargo for "counter pick up". When I get there, the manager of the gas station tells me that they don't do "counter pick up" and require that I use "mobile pick up". But since I already selected for a "counter pick up", the website did not allow me to change it to "mobile pick up". So, I called UHAUL customer service and the rep tried to get the manager to release the keys, but since the manager refused, the rep had to redo the rental for a "mobile pick up", which thankfully she knew to do. I think UHAUL should I either update their website reflecting what their various sites are capable of doing. Otherwise they should require all the sites to comply. Also, I paid for a dolly and they did not put this in the van. If I did not check and ask for it, I would have paid for a service I did not receive. It's a bummer since this location is easily accessible.Isaac L.
The odometer reading that I photographed upon picking up the vehicle was 10806. Ur company billed me at 10744. That is inaccurate and if u check the photo that was taken, you would see that I have been overcharged. Pls review the photos and iwqoild appreciate an adjustment on my invoice. Regardsâ€¦.joseph R.
I was robbed. Self service mess. Vehicle keys not in lock boxes. Nobody in charge, no help. Ended up getting vehicle 1 1/2 later than promised and expected. Charged for mileage I did not used. Poor record keeping. Got charge for somebody's miles or mistakes. Complained and reported issues right away. Multiples calls made. I got promised Region/store manager would call-email. He never called or face to resolve situation. This location and management is such a mess I am sure somebody else have faced the same or similar situations. I got robbed. I haul had a hold of my Credit card and records and they forced me to pay for mileage IDID NOT USED on the vehicle. This was last truck rental using Uhaul. Get extra mileage on somebody else.Kennetth C.
People there was new and have no knowledge on how it works i had to call a guy name Shawn and he help me well.Hansy L.
Overall everything was good no complains. I have rented from this place before and I noticed the they got better. I think it will help if they open on Sundays.JOSEF Z.
It was very simple and easy to-do. No issues have done this twice already. Pleasant and stress experience both times.daniel Y.
I had a reservation for 8am the front desk person told me that the manager was running late. I asked him to please call find out what time he is coming in because I had to move my stuff at 8am. He just ignored me. Then I ask him why he is ignoring me he tells me I already told you he is late. I told the cashier I really need to go I don't have time to wait. Again ignoring me. The manager came in 15 mins later. I then ask the cashier is that the manager he ignores me so I ask the manager her are you the manager he tells me yes but he needs a second. That second turned into 10 mins. Then he decides to help out other people not me. Then tells me to go into the app to do the check out that I already did. Worst experience with U-Haul I rented in the pass always had a wonderful experience. This time not so much. I left there around 8:35. From being there at 8am.Joshua M.
There was some confusion on the Dropbox return process. But the key is the car was Successfully dropped off and I keep the car key back to the person who works in a gas station. At the beginning the person to the gas station refuse to give me back the key to check the mileage and take a picture for the return process. But at the end he let me open the car and check the mileage and finish the process.Marcus L.
It was very hard to get keys from this locationsKatherine D.
Very poor service and uncomfortable.STEVEN SANG WOON L.
Sam from the Uhaul is extremely helpful and very pleasant He has helped me before and makes It easy to work with. Thank you. Susan SorinSUSANA K.
An absolutely horrible experience. Had to wait on hold w customer service for almost an hour and got hung up on twice with no callback. So many glitches in the self service system too. Going to whatever I can to not use u-haul in the future.Scott P.
The process of everything was ridiculous it took forever to get the vehicle I had to call customer service my pick up time was 10 took forever to get the keys over a hour and half and the location doesn't help or know anything and we're rudeNoah D.
The gentlemen SAM helped me out since I was not savvy with the app to do all the entering of information. He was helpful which made a difference during these uncertain times. Thank you.Susan or Leon S.
I reserved a 7am pickup with 24/7. Unfortunately, the key to my truck was not in the lockbox and the location did not open until 8am. So, I had to wait in the rain until 8am and no one was able to help me.Maria M.
Very on professional people and very expensive 72 minutes 19 miles charge me 73$Timmy H.
The person who helped me Sammy was wonderful. Check in and out was done with ease. He was very friendly and knowledgeable about any question I had. Thank you Sammy! John TorresJohn T.
IT was my first experience ,and Im not young Please explain for customers that easy way to check in and out on the phone because for me nobody explain and that location doesn't have WIFI service and I have to go little far from that station to get service on my phone Customer service of that station very bad nobody care about clientNatalia B.
This location has the worst service ever. Once I finally got my U-Haul app to work and complete mobile checkout. I went to the lockbox where the key was suppose to be and it was empty. When I went inside and explained to the guy that the key was not where it needed to be he replied come back tomorrow. After being persistent in why I couldn't come back tomorrow. He decided to call someone over the phone and that person guided him to some room where the key was hidden. Ruined the whole â€œMobile quick checkoutâ€ experience for me. It took me about to 40 min to compete this whole process.Miguel A.
Rental is at a gas station and got charged extra for after hours when it was never disclosed to me. Individual helping me also wasn't familiar with computer system. Very fustrating!Monica A.
Everything worked out wellMichael A.
New check drop off process was a bit confusing at first. Was not made aware of it earlier.MICHAEL B.