This was the absolute worst experience I've ever had with U-haul. I have rented several times in the past and never had a problem like I experienced this time. Scan and go was a total joke. The app wouldn't work and I spent over two hours just checking in and over an hour checking back in my equipment to leave . Customer service was also very long and unexceptable I WILL NEVER USE THIS LOCATION OR SCAN AND GO AGAIN!!! Very dissatisfied. If there was a minus on the rating this would be it.Paulla M.
J&J Auto Sales and Service
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Gadsden, AL 35901
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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- 2,0 - Cote moyenne des clients
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Have a better system and request to download the app and give instructions steep by steep and how the customer can have access to the equipment as fast they need because I have a very bad experience in my first rent time was horrible all the ours I was waiting for helpRocio V.
The reps were very unpleasant. non caring and unapologetic that they did not have our vehicle ready. I'm very disappointed. I always thought Uhaul was the best but not anymore!KENNETH W.
The place looked like an abandoned junk car lot, the truck I was renting was only U-Haul on the lot, it took 4 hours talking to rude lady from the J&J Auto on cell phone who had no time to talk as she was at airport on vacation, yet the torn piece of paper on door said at lunch and her cell #. I also spoke to three or four different U-Haul reps who couldn't help me with the app or to get code for lock box. Spent over 20 minutes on hold each time we called before speaking to someone. Finally the last rep was so helpful and got us thru it by stating we needed to be going thru Safari on IPhone and not Chrome. Which I had no idea. We finally get back to load truck at my house only to open back of truck finding used and new packaged furniture blankets and a dolly, which I did not order. Then as a helper began to pick the items up to put on top area, used needles and a spoon were discovered. We disposed because children were helping with the truck and didn't want them to step on needles. I have used U-Haul many times thru the last 30 years and I must say this was the first bad experience, not bad horrible.Jennifer N.
Actually have someone there, or have a working phone number.Joseph B.