Gardendale drop-off location was a much smoother experience. We parked the truck on the lot, and took the keys inside, and gave it to them, then we got a call the next morning as we were headed out, asking us where we dropped the keys! I said we turned them in at the counter at the flea mall. He apologized and said he didn't recognize it was us, because we turned the truck in a day early, and to have a good day. Ok. So how about refunding back the money we didn't spend on the 3rd day, and going out and checking the number on the truck with the number on the key tag to make sure they match, and give the customer a receipt that it was accepted, and turned in on time? Not that hard! I would also know my inventory of vehicles to rent at a glance, by the key returns.Wendi S.
Moving Truck Rental in Gardendale, AL at Gardendale Flea Mall
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Gardendale, AL 35071
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- 3 Average Customer Rating
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Problem was with u-haul .the guy at the pickup location was great.HOYT I.
They were very nice helpful in every way possible wasn't sure of the key location had to ask and very polite in helping with key location.Elizabeth M.
Let people know the drop box for the key is not next door at the only business with a Uhaul signRonnie J.
I rcvd. Text to check out after i had left location since i had dropped off 15 min.early(just at closing time). Left key in box i had gotten it out of. Thankfully everything checked out ok next day per email. Service was excellent both times i have rented from the flea mall location in past month.Nancy S.
This location failed to have my rental ready when I requested. I had a confirmation email from Uhaul that the time I requested it ready was accepted. THe pickup location failed to review their records and therefore I could not pick up the rental when I needed it. THis cost me $200 dollars I had to pay helpers to stand around and wait for two hours. Uhaul said they were going to provide me a credit of $50.00 but I have nit received that credit.I expressed to Uhaul the $50.oo credit was not adequate. Uhaul said they would look into providing additional credit but I have not heard from Uhaul to date. I plan to call the State of Alabama department of Transportation and my attorney if these issues are not resolved soon,. You can contact me at 205-721-5177 Greg HarrisGREGORY H.
They were so nice and professional. I ordered and reserved the truck online went in day we picked it up. It was so easy and fast.Sonya F.
Picking up truck and calling on the phone we're very difficult. Was never informed of a mileage chsrge. Pick up location was moved 24 hours before pick up. Charged me for going over mileage that U Haul determined . Bad overall experience.Philip H.
Not a thing! Jalen was very helpful and knowledgeable with the equipment. He was also very courteous.Douglas T.
I ordered extra equipment to help with our move and it wasn't in truck when we picked up . Off course it was a online order soo i called the 1-800 number and they stated the next area closest to me with the equipment I needed so I had to drive across cities for there waited in line forever just to finally get there and the young lady said she didn't have that in stock she doesn't know what they were talking about Over the ohone extremely frustrating I asked for more time to be given since I'm ruining up and down the road to get the things that should hsve already been in truck and they told me they couldn't extend itTamara M.
There should be better communication between pick up and drop off locations and between people who work at the same locations. If I did not get an item on pick up that I was charged for as a customer I do not want to hear â€œI was not here when you picked upâ€. I'd like the customer service rep to at least try to reach the rep who was there to verify. The phone number for this location gave a busy tone so I wasted a drive there (as instructed by drop off location) to receive a refund for a dolly I did not receive.Edward W.
The contract had the incorrect amount of gas. I had to get that corrected after starting the Uhaul to verify mileage and gas. After loading the Uhaul and getting on I-20, I noticed the left brake light and signal light was not working. I called the 800 number and held for 20 mins, then was told to call roadside assistant. I had someone to fix the problem because of my time schedule with movers. I couldn't waste any more time on the phone and waiting for roadside assistance. Uhaul should have been checked before renting to next customer.vanessa C.
This review is for the U-Haul main office, not this pickup location as management is up to the corporate offices. I reserved a truck, dolly, and moving blankets 1 month in advance 2 miles from where I live at 8am as I had scheduled others to help me. My reservation the Huntsville AL U-Haul office called me with a day before the move was at 10 am, and a 45 minute drive from where I live. The pickup location forgot to put my dolly in so I had to go back for it, and said they were out of moving blankets because U-Haul had not sent them any. Completely unacceptable. I'm not sure what the point in reserving a truck at a certain time and location a month in advance is if that equipment will not be there when the reservation comes. I have previously had good experiences with U-Haul but this was a huge let down and inconvenience. I will be using another company the next time I move.Tyler C.
Jalen was very helpful and professional. Thank you for your service!Robert M.
Didn't have hand trucks that were supposed to be on orderLacey H.
Truck wasn't running right, nasty on inside has horrible Oder. Will not return as customers.Nakia C.
Very friendly people.Matthew H.
It was to far for me to drive to get it and bring it back, the back of it had people's stuff left in there and when someone ask if they bring it back a day early make sure they tell them if there is a certain time before they charge u. If I had known I had to have it back by 10 the day before I was suppose to return it then I would have just kept it until then.brandy G.
The â€œdrop boxâ€ is nowhere to be found. I dropped the truck off after hours and even called uhaul on what to do. After leaving the cars in the truck and leaving it unlocked I basically just had to leave it there and hope someone didn't steal it. It is insane that this location does not have a drop box at the main entrance or anywhere else that can easily be found.Scott M.
Better customer service experience for outside offices.Tiffany M.
Mileage was wrong and now I'm being charged for it after I called and was told to not worry that I wouldn't be charged for it. Also didn't have the equipment I requested.Christian A.
The uhaul computer system was down so it took an hour to process paperwork, but this was not the on-site person's problem. It was a uhaul website issueTimothy W.
Mileage was off on the truck at pick up. Flea mall more keeps trying to charge my card even though I called customer service and they corrected the mileage supposedly. Im owed $13 according to the miles I actually used.Corey M.
The customer service was fantasticJoshua V.
Customer service could have been betterDarlene M.