The back door to the uhaul was stuck and it took 3 of us to get it to open. When we got it home we realized that the utility dolly that we paid for was not on the truck. We went back and they told us there was nothing they could do if it wasn't in the truck. They said they would return my money for the item but never did. The gas light came on as soon as we pulled out of the parking lot. All around not a great experience.
Jill W
Gardner Corner Shop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Gardner, KS 66030
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- 4,0 - Cote moyenne des clients
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I submitted a request online for a U-Haul. I left the reservation there for more than 24 hours and when I get to the location, the extra stuff that I added on the U-Haul like the furniture pads were not there. I was moving glass and other items and this required me to need those furniture pads. I was charged double because I did not return the U-Haul at the right time. Only an hour later I received a $20 after hour fee and I did not get a refund yet. this is ridiculous because I didn’t get what I wanted and now I have to pay double an extra added fees for something I didn’t receive.
SKYLER WWorked well. Loaded, moved and unloaded in under 2 hours
William SMake sure they are updated before continue the task for the customers without being asked questions why they did not literally meeting the request before the guest's arrival. I had to remind or tell them I requested a dolly, and 5, ONLY 5 blankets, there was none, I was given the dolly and that was it. I left in the truck nearly empty in fuel so I put in more, way above where it was when i picked it up, I wasn;t given some money back for the fuel II put in.
JASON BTrafficking had miscommunication with it being a mobile P/U.
BRIAN P