Didn't know how to complete reservation, overcharged me, could not print any documents for me to review or sign, made zero effort to hook up trailer or move trucks that were in the way, basically just took my money and I did everything else including helping to complete the reservation. 'Merica!!!
JONATHAN S
Second Chance Furniture
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Gary, IN 46403
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Location was hard to find, then the people at the counter weren't helpful at all when I told them I was supposed to have a dolly and blankets. The guy basically shrugged and said "they let you book online for anything but it doesn't mean we have it"
Geoff YRating: ★☆☆☆☆ My recent encounter with U-Haul left me thoroughly disappointed and frustrated, prompting me to share my experience as a cautionary tale. From start to finish, the service was marked by dishonesty and a complete lack of integrity. We rented a vehicle and made it a point to inform the U-Haul representative that the fuel level was below a quarter tank. To our surprise, we were assured that returning it with the same fuel level would be sufficient. However, upon returning the vehicle, we were hit with an exorbitant charge of over $100. It became evident that the information provided earlier was misleading, to say the least. The frustration didn't end there. Our attempt to address this issue with Kenny, a representative from U-Haul, was met with nothing but rudeness. The lack of professionalism and courtesy displayed during our interaction with Kenny was disheartening. It left me questioning the overall culture and values within the organization. This incident leads me to believe that such deceptive practices may be ingrained in U-Haul's culture. Charging customers unfairly and providing inaccurate information appear to be an accepted norm, as evidenced by our experience. It's disheartening to see a company engage in such behavior, especially one that relies heavily on customer trust. In conclusion, my experience with U-Haul was far from satisfactory. The blatant dishonesty regarding fuel charges and the discourteous behavior exhibited by Kenny are indicative of a larger problem within the company's culture. It's truly a shame to witness a business resorting to such practices, and I strongly advise potential customers to exercise caution when dealing with U-Haul.
Anthony M10 out of 10 they took care of me with ease I was in and out I appreciate the you guys at second chance furniture....
JONAH RI was unhappy with the price I got online versus the price I had to pay afterwards. Instead of the person explaining the question I had I was argued with. Overall vehicle was good so no complaints there. Just feel like the price giving online shouldn't be up charged at the pick up site.
Ashley B