Masking neededChris L.
Moving Truck Rental in German Valley, IL at Alcohol Party Catering Inc
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in German Valley, IL 61039
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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Truck was not clean. Soda pop in the cup holders. Windows were very dirty. No internet signal as out in rural area. Population 500. Other than that. I had to go to Freeport to get internet service on my phone.Gale P.
Franchise owner acts like he knows everything and coustermers don't know anything.My Grandson and his friend an Army vet hooked the car carrier up and loaded the veachile and he kept asking if they had did this before and do you know what your doing.randy F.
Fix the leaktimothy D.
I did not pick -up the container, one of your recommended packers did. Not very good communication with them.Irene D.
Get organized, train your staff to be friendlier, (especially the guy who met us at the trailer) and make sure that all the information when making a reservation is relayed to the customer. I made numerous reservations that were altered by uhaul to equipment that I didn't want I'm assuming due to that's what was available.Joseph B.
Staff was rude when I initially tried to figure out how the UHAUL system worked. Then 2 hours before the appointment, staff delayed the pickup appointment by 1 hour. Staff was then not even on site until 1/2 an hour after the delayed appointment time. He did not communicate the benefits or drawbacks to providing an email address and misrepresented how the drop-off system worked. Staff did give a $10 refund as an apology for being tardy, but that seemed small compared to the 1.5-hour inconvenience.KALEB B.
We are so unhappy with UHaul and regret our decision to us Uboxes for our recent move. We are currently still awaiting our last 2 Uboxes, which are now 4 days late. We certainly will never use Uhaul in the future.marsha K.
I rented a one way trailer from Illinois to Minnesota. The web stated I would get the rental near my home on State street. Two days before the rental pickup , I get a call from Alcohol Party Catering stating I need to make an appointment to pick up the unit. What happened to my rental on State street??? Alcohol party stated they are the largest U HAUL dealer in Illinois and they do one way rentals, not the others. Why didn't the website state that to me, when I originally rented the 4 x 8 trailer?? On the web , I was quoted $72.00 for the rental. I canceled the rental because I did not know what was going on! But the next day, I called Alcohol party to rebook. They then quoted me a $86.00 rental. I asked WHY? He stated it is like airlines bookings, the closer you get to your travel dates, the more it would cost. Since I was picking up the unit the next day, I agreed to the increase price. made an appointment to pick up at 10:30. He stated that if I am not there by 10:35, the unit would be canceled. REALLY? I have rented from U Haul before , but this was the worst! This location was much further than the State street location. John Hadleyjohn H.
THE EXPERIENCE COULDN'T HAVE BEEN BETTER.THOMAS C.
Where I picked up the trailer was fine even though I had to drive 20 miles . My complaint would be about the Rochelle dealer who made my reservation and promised me he would have it but made no effort to do that.phillip B.
Everything was great except we got it with a cracked winshield. Windshield should be replaced.rafael R.
The owner had poor customer service. He was rude while assisting us the entire time.STEVEN S.
Very slow to get my trailer took and hour.marilyn H.
This place is hard to fine, and, except for 2 UHAUL posters, looks like any other run down strip mall. The guy running the "Liquor/Tobacco" store came out of the door and pointed to the middle of the strip mall parking lot. "Put it over there !" he said, and then went back to selling booze, butts and lottery tickets. The weather was clear, sunny and warm. This guy was just "too busy" to be bothered with UHAUL business. I unhooked the trailed myself, and left it in the general area the guy had pointed to. When I have rented other times UHAUL folks have always told me that I was to NEVER unhook the trailer, but to have them do it. There was NO "check in inspection" , and I was not real sure if the guy even knew what I was dropping off. I called YOUR "888" phone number after I unhooked the trailer, and was told that I should not worry about any of this, and that the phone person was putting my comments on record so that UHAUL would know that I had dropped the trailed off. Is this really the kind of place that should be representing UHAUL ???James M.
the trailer was dirty.CHAD D.
Stop letting this liquor store rent out equipment. For one is right next to a bar so you have to deal with drunk people. Then you have to deal with a rude , condescending jerk to rent the equipment. He arguees with the customer and tells them "look I have been doing this for 30 years, you have to listen to me". What kind of customer service is that. I don't think he could even spell customer service. A customer shouldnt get treated like they are an inconvenience for having to rent from that Uhaul because others were out of equipment. The guy there hung up on me once, then in store told me that I was wrong and that I was very unsmart for not buying the extra insurance, then told me I didn't know what I was talking about when I said my business insurance covers the trailer. Who wants to pay for a service , then gets disrespected and treated like a worthless customer for doing so. News Flash, with out the customers there is no business. I will never go there again. I will also tell anyone who will listen how bad the service was there. Who is he trying to fool he is not an alcohol catering company, he is a liquor store.LEVI M.
This location was the best rental experience I have had with uhaulZACK L.
Not in a great area but the personnel was very helpful and nice.GRACE B.
Needed a 26 foot truck. Reserved one in advance. Got a 15 ft and a 12ft trailer. Horrible unhooking trailer and moving to load the truck! Had to make two extra trips. Got 150 miles free to compensate. Then they charged $80 extra because we returned to store rented from instead of store reserved location, even though we were advised to "just bring it back to them". Why reserve in advance????? Why was I told at 4:30 pm the night before they would not have my truck??? They are not the only service around, if you don't have what I ordered don't leave me hanging last minute!! MOST HORRIBLE EXPERIENCE EVER WHILE IN THE MIDST OF THE STRESS OF MOVING!!!WILLIAM J.
The individual renting these out had no clue what he was doing and had to make a phone call to complete transaction. He also forgot to return my drivers license to me.KATHERINE B.
very nice helpful employees!!JAMES K.
He came right out .unhooked trailer.and took care of paper work fast.russ L.
This location did not have anyone in-store that could handle our reservation. I had to call UHaul direct and they had to fax the contract to us at the location. The fax machine was not turned on or connected to the phone line and we had to fix it ourselves to make it work. We were told that the person that was responsible for the Uhauls had not shown up for several days without calling. We were there for about an hour before we finally were on the road with the truck.CINDY H.