The service at this location was excellent!
Beth VanAntwerp
Mini Storage Depot Grandville
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Grandville, MI 49418
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Vehicle had sand on floor. Not a big deal to me, but always raises the question of "am I going to get blamed and charged a cleaning fee for this?". Web based vehicle check-out/check-in process was fine up until it was time to submit pictures of the vehicle. I had taken extensive pictures of everything and had already dropped the key in the return before I realized that the web app won't access pictures that had previously been taken from your photo library. This was a big miss and I had to forward photos to a friend and then take pictures of their phone screen to get interior pictures of the vehicle. I obviously wouldn't have dropped the keys prior to logging this information had I known it would become a problem, but didn't realize what was needed until I began the process. I thought I was getting ahead of the curve with my preemptive photos and didn't realize it was a part of the return as I hadn't had to do it with previous rentals. Please make access to photo library a feature in future updates as it would have been greatly helpful in my situation and likely in many others. I know that privacy is on peoples minds, but their are ways to allow granular access to photo libraries with today's technologies, so this should be non-issue.
Ryan MalinskiOnce again she saved us from a hot mess of a rental at another U-Haul place. She always knows what she's doing, she's fast, she makes moving more fun and we dearly appreciate her! Would you give her a raise already?!!
Jeffrey BylsmaThe Lady working at Grandville was PHENOMENAL!!!
Jennifer BylsmaI initially ordered this 15' truck online and went directly to the location in Grandville to pick it up. The women in the shop pulled up the request and started the process. I had, when online, put the option to have towing available if stuck in snow, in my cart. It was snowing that day, and the roads were bad. I did, in fact, get stuck in the snow in the UHAUL truck. I tried, for over three hours, to call the mini-storage place for help. The phone there would just ring. No answer, no voice mail, no answering machine. Finally, after three hours of trying, I went online using my phone and reached someone who had me take pictures of the truck being stuck and send them to her. She then informed me it would be $415 to have someone come and tow out the truck. I mentioned the towing option and was informed that I didn't have that. I said I chose it and was told there was no record of it. So, on top of the rental fee, I had to pay for a tow. I can't believe for three hours no one would answer the phone, the option I chose for towing wasn't on the form, and that the truck was not cleaned out when I got it. I will not be using UHAUL or Mini Storage ever again.
kathy steensma