When I picked up my trailer the man at the counter was rude. He was pushing me heavily to purchase the insurance. I didn't want to because I have excellent insurance coverage. He was threatened me that he would not rent to me but finally gave up and let me rent. This was the 4th time I have rented this year and have never been late returning. Unfortunately when we arrived at the storage unit we were clearing out, we didn't have the key. We had not been in that unit for a few years and had taken all are keys but none of them were the right one. Since this storage unit is located in a remote area of Northern California we were unable to get a lock smith until the following day. This put us behind schedule but we still felt if we worked fast and hit the road we might make the deadline. Unfortunately we were so exhausted that we were late. This location fined us 300 $for being late! More than the cost of the rental and in hard times fir everyone. I have in the past gone to pick up a trailer and the people are late so I know it is not nice to do that to the next people, but if you look at my past of never being late, one should understand that this situation was out of our control. They really are not nice and I think they just like to squeeze as much money out if people for themselves. Never will I ever rent from them and being new to this area, everyone I meet will hear about my nightmare story!LISA C.
Moving Truck Rental in Grants Pass, OR at Paradise Auto Center
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Grants Pass, OR 97526
(Across the street from Jim Sigel Chevrolet)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 4h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Grants Pass, OR 97526
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Easy, fast and efficient. ThanksPatricia L.
I only drove 11 miles. The van was dirty inside when I got it. I put that on my check in report. Was charged $25 cleaning fee and 2 gallons of gas. The gas gauge was exactly where I got it. I tried to call to reverse the fees and nobody returned my call.Christopher R.
Possibly have numbered spaces for the return of the rental to keep it orderly. Had a good experience. Thank you.DAVID D.
The only thing we had a issue with was the truck seemed to rev High Shifting gears. But we enjoyed our travel and got home safely thank youSHAWN DUAYNE B.
Foot prints all over can and charged me a extra $100 which I never got backJamie C.
original place I rented for Pickup was booth street rental. I was to pick up sat at 9:30 am. When I arrived, she told me I was at the wrong place. arrived at paradise and man said he had no rental but managed to rent me a truck . turned in truck at 12:30 and only used truck for 3hours and 8 miles. no one to talk to for refuindEDWARD DANIEL R.
I have nothing nice to say.RICHARD Y.
They was great and very helpful.SCOTT DWAYNE W.
We reserved this truck at a Medford location. While there was no issue in picking up the truck at this time given, we were very upset at having to drive to GP to get it and not being able to receive it at the time I requested. This set us back a whole day.WILLIAM B.
Customer service could be better. No real niceties to customer.Timothy C.
Our pick up was scheduled for 9:00am, but was changed by UHaul twice, and we weren't able to pick up the truck until 12:15pm. When we did get it, the smell of marijuana inside the truck was overwhelming. We had to let it sit open for hours to try and air it out, setting back our ability to load it even more.Peter H.
Ensure that the location that they requested and was told to pick up the rental is where it actually isSONJA F.
The young woman did very well considering people were backing up in a tiny office, the computer system was slow, it was raining & she was alone to do it all on a Saturday morning.Denise G.
I had a very good experience. Felt comfortable and treated right at uhall.LORIE P.
The cab was clean but the cargo area was dirty and had cigarette butts like someone slept back there. Will use another location next time.Michael B.
I returned the vehicle clean and was charged for cleaningCAMERON K.
Keep up the great customer service at this location also.Jamie P.
You could not improve upon it. I wish that both employees I dealt with worked at my company. Because the trailer I was supposed to have was late returning my pick-up was delayed a few hours. (no problem for me). I found out that because it apparently was not going to be back in time still, the gentleman drove 30 miles in his personal truck to pick one up at another location and bring it back so it would be there. THAT IS CUSTOMER SERVICE AT IT'S FINEST. They were very nice and obviously take their association with U-Haul very seriously. I am amazed. They deserve recognition in some way. Above and Beyond for sure!Douglas M.
The after hours check in experience was horrible. You should have told me you were going to call my emergency contact and she had to answer for me to get my uhaul. She was right beside me and didn't answer the unrecognized number. My dolly and cart were not there and I had to move without one. The truck had super low gear sound and not as nice as other trunks I have used.Robin K.
NoneCHRISTOPHER KEIT O.
Great service.Tonya P.
She took note of the items referenced in the "pick up" locationThomas F.
didnt like the pot smellmary Z.