I dropped the truck off, then received a call from the Liquor Store Owner a half hour later stating I would be charge 25 $due to the vehicle not being returned clean. He told me he would get the 25 $from Uhaul, then he would have to pay someone 10 $to clean it and he would get 15 $. Not sure why he felt the need to share that. He stated that there was a chip wrap (I did not eat any chips) and some grass. (Not sure where the grass came from as we were on concrete the whole time.) He said if I wanted to come back and clean it I could avoid the charge, which I wasn't going to take the time to do. He said he had pictures, I told him I didn't feel it was any dirtier than when I picked it up. None of this feels right and I'll never use this location again.Ron S.
Moving Truck Rental in Greenup, IL at Greenup Inn
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Greenup, IL 62428
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 7h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Greenup, IL 62428
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous vendons des centaines de produits qui facilitent les déménagements!
We have the largest selection in the industry!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
You asked if the place was clean and inviting! It was clean but it's an old motel location! With one uhaul vehicle and no signs indicating it is a drop off ðŸ¤” The guy that was there who usually does the accepting of drop off's was very friendly, but he could've been anybody!Nancy H.
The people at Greenup Inn were very friendly and accommodating and made my pickup very easy.Gary S.
This is very confusing place to get in and out trailer tongues are sitting on ground so I had to take my floor jack and jack it up and hook it to my truck myself. Owners will not come out and assist with hookup they told us we had to do it are self there are no signs on were to go to pay for the uhaul it Is motel and a drive thru liquor store just need some kind of sign so people can find the place easier. And they need to put there trailer tongue up off the ground cause it's very hard to lift those up. Guy even said he didn't do these uhaul rentals that his wife does and it took a long time just to pick it up Over one hr since people kept coming up to the drive thru window to get there liquor at 10 am so the guy had to stop and wait on them and then the computer work time out on it and he have to start all over I was frustrated to the point to where I was ready to leave and drive 30 minutes north to another place where that had them for rent but this place was closer and thought it save me some time.Jesse H.
Have never had good experience with u haul. This was no different.Spencer W.
The online customer service person that I worked with was beyond terrible. He was not helpful and just kept telling me what he couldn't do instead of what they could do. This started because I was told 2 hours before my tea that my vehicle I rented was not available and that I would have to drive an hour to get the trailer I reserved. No other options, I ended up driving 30 minutes to get a truck for double the price and told they can't do anything to help.Joshua R.
Great customer serviceJames D.
Got there the night before actual drop off and they still took care of meRichard D.
Tried to book on line. The system did not show this location having needed equipment. I prefer to do business local your system did not let that work easily.Todd C.
I had all kinds of problems with a "smart phone system". But the Greenup people were very helpful.Harold R.
Pick-up location was 60 miles from our home. This is not what I call "local" which is what the U-Haul store in Urbana, Illinois promised when I made the reservation. The proprietor runs a liquor store/no-tell motel and U-Haul. An interesting business combination, but not one I would have sent my wife to do business at.Bradford C.
This is a great location available for folks in Greenup to transact with UHAUL. Ash and his wife are very accommodating and easy to work with. They operate a motel so they have good schedule availability. There is plenty of room to maneuver vehicles (trailers and large trucks) and this is helpful when it is time to pick up and drop off your UHAUL rental.david E.
We ordered a dolly which it said we were guaranteed but while we waited we watched him give one to someone else then we didn't end up with one. He had to refund us the moneytiffany M.
Ash was excellent. No issues dropping off. Great to work with.john M.
All interactions were friendly and accommodating!! Would definitely go back. Ash was very helpful.Joyce W.
The younger couple that run this business were very helpful and courteous.Alan D.
Had to sweep box out before I could load. Box has a sticker In it saying say $25.00 by clean box out when done.Kevin L.
Best service, in and out in no time.Ash S.
Watch the fuel gauge and take pictures before and after. Also, please be aware of a delay getting your truck. I waited 28 min in the rental facility (liquor store!), then they tried to say I returned the truck late.Justin C.
When I went to the U-Haul location in Effingham IL I put my $60 cash down and the lady there told me that I would only have to pay the remaining balance of $64 when I picked up the trailer which might be as far as 15 minutes away. Later that night I find out that in order to get the trailer I must drive 35 each way out of my way to Greenup. I called to schedule a pick up and was told that if I came in between 5-6 on Wednesday night as he would have someone else there so he could get me taken care of. I arrived at 5:30 as nI told him I would. He keep waiting on people before me that arrived after I did . He told me at the time taht they needed me to drop it in Saginaw instead of Gaylord, Mi as that is where it was needed I told them that was 2 hours each way from where I live and tehy told me if I would do it the charge would only be $75 instead f the total of $124 that I was told it would be so I said Ok. Then he informs me that the $60 that I was told from teh lady in Effingham, IL would not be taken off but would be given to me in cash at teh time I return the trailor which of course upset me as that is not what I was told at the place I reserved the trailor. I told him that I expected it in cash as that is what I paid with. He said yes of course it would not be a problem. Well it was when I went to drop it off they told me no a check will be mailed to me . Right the check is in the mail no way. I needed the cash to get back home I had already gone 4 hours out of my way there was no way they informed me not their problem. I called teh man in Greenup and he said yes they sould give me the 60 there. They told me that the only way i could get it back and not be mailed id to take it to another place 15 minutwes away which is what I wound up doing. This is very poor service and being a Realtor I will let my clients know not to use Uhaul as you will get the run around andf very poor sevice.Donna S.
It would be nice if there was cruise control in the trucks. When driving a long way, your leg gets tired and cramps. We did have to sweep out the truck. Better pads would be nice too. Truck ran well and did good on the very wet roads.Juanita V.
Great people. Great help. Great attitude about my presence. Unlike where I picked up. Those people act like it's a real pain in the ass to do what they're getting paid to do.SCOTT S.
He came in early and hurried to get the truck ready because he knew I was stressed and in a hurry. Very niceDebra B.
Have the trailer at the pickup location as promised and not make the customer go 60 minutes out of there way to pick up the trailer themselves! Very Poor.Chris E.
First the person helping us could finish our transaction before helping other people. He was selling cigarettes and alcohol to people and making us wait when we were there first and he was in the middle of returning our rental. Second he wanted to argue over the amout of gas in the vehicle. We had a gas reciept that showed exactly how much gas was in the vechicle. He proceeded to inform us he needed to take photos of the gas gauge and continued to argue over the amount. I was charged $9.20 for gas. Very rude facility.terry H.