The owner's mask kept falling and I was also required to talk to uhaul on their phone.WENDI B.
Moving Truck Rental in Grove City, OH at Grove City Petroleum Inc
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Grove City, OH 43123
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Clerk did not want to address an issue I had with billing. When ordering online, I clicked on â€œNoâ€ for the Safe Protection insurance coverage, but when I picked it up I was charged the extra $28.00. He said I had to call a number to get it credited. I asked to make the call before I signed. He said, â€œyou don't sign, you don't get U-Haul, I'm done here.â€April S.
The mobile app was a bit confusing, slow to respond, and, given the number of steps involved, I'm not sure it actually saved time vs. going into the rental facility and doing things the old fashioned way. The rental facility was fine (it is a gas station), but the attendant seemed unfamiliar with the mobile app and "truckshare" concept - she was very hesitant to hand over the key to the truck.Ty M.
I was told @ time of renting truck that it would be 90$, however I see that my credit card was charged 120$. I don't understand why I was told one amount and then charged an additional 30$.Richard B.
Person at the counter was also working the store and was unable to figure out how to check us in. He handed me the phone and HAD ME CALL to do the check in. Unbelievable and unprofessional. Also there were no furniture pads, I had to go to a different store and next day and pick them up.Bryan M.
It was fine except you don't give hard copy receipts and my bill was $59.51 and my card was charged $69.62. That's $10.11 difference. I wanna know when that 10.11 will be put back on my card? I don't appreciate this! Is this why you don't give your customer a real receipt but instead send to my email. Not cool. Why don't you put your business phone number with your location?Jeanie M.
I asked for a dolly when I made the reservation and there was not one in the truck. This location was a gas station and stated they do not have dollies or furniture blankets. They also are attempting to charge me again and will not answer their phone so I can tell them about it. They charged me $71.34 when I returned it and now there is a $65.32 charge pending on my account today. I have tried to call Uhaul customer service several times and have been on hold for 20 minutes and longer without speaking to anyone.SHERRI L.
The owner that I dealt with was great to start. I was told to bring the vehicle back full as it was â€œfullâ€ when I picked it up. When I returned the vehicle I put nearly 6 gallons of fuel in a ford E 350 van 15 ft box truck. I traveled 18 total miles for my rental. When I asked him about the discrepancy, the owner stated it was a â€œ big truckâ€. There is no way possible that this vehicle gets 3 miles to the gallon. When I asked him again about the discrepancy, he handed me the receipt for the rental and said â€œ have a nice day.â€. Very disappointed and I will not return for any kind business at this location. I will go To the other location down the street or push my vehicle another 3 miles to another service station. Do not use this location. Drive a little further south and try them out.Joshua C.
Make sure the truck doesn't leak and ruin half your stuff. They didn't give me enough miles for the one way trip I told them I was going.Brian A.
I had a terrible experience. I reserved a truck online for orders road location, when i got there i didnt realize the truck i reserved was so small, so i asked the attendant to change the size. He kind of gave me the run around and then said that i could go down the street and ill transfer your request to that location. I went down the street to 4441 broadway and when i got there they said they didnt know i was coming, didnt get a call and didnt have a truck available. I then went back to the orders road location to find out if he actually put in a call to them and he said he did. He them got on the phone with uhaul support and told me to stay on the phone with them till i went back down the street. I walked in once again and they said they didnt have any trucks. Then the girl from uhaul support i was on the phone with asked me to pass my phone ti them. She was able to straighten everything out for me but all of that took an hour and a half. I shouldnt have had to go both locations twice, and for the rental, im going to want a discount.Duane C.
Train your third party companies on how to do there job.Anthony M.
i didnt drop it off, my husband did...Deanna S.
A) I asked for no insurance when making the reservation online, but the location's information shows that I opted into insurance. B) This uhaul apparently allows smoking, which is fine, but it would be nice if the ashtray was cleaned afterwards. C) The employees at this location weren't rude, but they weren't exactly congenial either.Matthew G.
The easy pickup didn't seem to work as the guy asked for a lot of information and my credit card which I already gave online. and the no waiting in line would not have worked either at this location. So these retailers need to get on board with what you are doing online.David K.
the mileage on truck was more than was on slip he gave me, when I returned truck I was a few miles over, and have to pay extra. not happy.Carol N.
The side view mirror would not stay where it was moved to. Driver couldn't see.Melissa M.
Uhaul still had trash in it and the odometer was off by 20 miles but the person was very very helpful and uhaul added 20 free miles to my contract to make up for the odometer errorkodi R.
Very slow to check in/outBrentine S.
Charged us double rental fee contacted them to ask why never got a response very disapontedJohn G.
The only thing about this location is that it is a little confusing that you have to go into the gas station to pick up your rental. It should be made more clear on the official U-Haul site that this is some sort of "franchise" or off-shoot of U-Haul, and while it is "official," if you were unfamiliar with that type of set-up, it would seem a bit sketchy and unsafe. Otherwise, great service and good quality.ASHLY P.
I called two days ago to verify the 10ft truck I rent had a ramp. I was told "yes, all of our trucks have ramps" (or something a long those lines). I picked it up today, no ramp. The lady I spoke to today was VERY helpful. She found me a bigger truck for today so I didn't have to reschedule my move. She also gave it to me for the price of a 10ft truck. HOWEVER, when I got back to the truck pick up place, the man from uhaul (on the phone with the gas station owner) tried to tell me it was going to be $29.95. Only did he give me the $19.95 price AFTER I told him I would call customer service back and have them pull all the phone call I just had with the nice lady 10 minutes prior. The truck was great, the pick up location people were great, the lady I spoke to today to get help was great...but whoever I spoke to on the phone at gas station and a couple days ago need some help.ALYSSA C.
This location was fine BUT.....I've been a loyal U Haul customer for years, you can check your records just in the last 3-4 years alone. I made my reservation for the location on Georgesville Rd the same place we've been using for the last 15 months. When I arrived at 8:35am on Sat Sept 2, and waiting for 20 mins, they didn't have a truck and stated the "corporate" office tried to call you at 614-549-0375 and it was disconnected, NOT, this is my current cell phone always on....they never tried to call me. I was sent to another location in Grove City, and they had many issues with the reservation, computer problems and had to get another location/Corporate office involved. The bottom line is from the time I arrive at the first location at 8:35am until I finally was in a truck it was 1 hour and 50 mins, seriously this isn't good customer service, very disappointed. I had (2) moving people waiting on me for a hour which cost me $75 per hour, that bI paid to be standing around waiting on me to get the truck to the location where I was moving my personal belongings. If nothing else I truly feel I should be compensated for the cost of the movers waiting on me. The normal check in to pick up a truck has never taken over 30 mins., but 110 minutes is definitely excessive. Please call me to discuss or I'll be calling the corporate U Haul office. Cell Phone 614-549-0375Marty H.
You can't tell that this is a location that rents uhauls as there is no indication other than the three trucks parked behind the gas station. The owner/worker of the gas station was very confused it seemed of the whole process and wasn't able to find my reservation on the computer so I had to recheck in. Online I had ordered a doley which was not in the truck.ALYSSA H.
I had to go to three different locations before I finally got a truck ! Lost keys Vendor didn't leave keys at location Then finally I got a truck .Matthew W.
I will never rent from U Haul again for the following reasons: What is the $28.00 safe move charge? This was never explained to me. I was supposed to pick up the truck in Ashland, Ohio. A representative from U Haul called me Saturday night and informed that the truck will not be available in Ashland and I was supposed to pick it up in Burbank, Ohio. I was under the impression that I had unlimited miles. Later found out I was limited to 107 miles. I was never informed of this and how was this this mileage determined? I was charged an additional 19 miles for overage and charged $8.17. Ironically the mileage from Ashland to Burbank. Very disappointed with U Haul! Never again! Frank Molski firstname.lastname@example.org 440-773-7621Frank M.