The online booking is absolutely horrible!!! I was told by the pick up location that they had the size truck I wanted and to go online to reserve it. I enter pick up and drop off location and size truck on Wednesday. Sunday I receive a call from U-Haul stating I have to drive 20 minutes to another location for that size truck. Because I already had every detail planned from my online reservation, I was stuck with a smaller truck and was not able to move everything as planned. Your pathetic database should deny a pick up location if the requested truck is not available instead of waiting until the last minute and and causing more stress and irritation!!!Brandon B.
Moving Truck Rental in Hamburg, PA at Always Towing LLC
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Hamburg, PA 19526
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I will not rent a truck from any where else. These people are fantastic to deal with. I would recommend them to everyone needing a truck rental. JoeJoseph P.
Quick drop off. Very friendly! Thank you!!!Karen W.
The person handling did not enter the information correctly and was not very helpful explaining the check in procedures. When I inquired there were was not very much information. The perceived response was one of indifference. At no time I was instructed to download the app.Ronald W.
The app would not let me return the truck from home so I had to wait for it to be checked back in.Dayna K.
The gas should be kept at east level. I had 11/16 of a tank and trying to refill it at 11/16 isn't easy.Marci P.
everything ok; just dropped truck off after hoursRonald S.
The truck was dirty inside when I picked it up. So I returned it the way I received it, dirty. I ordered an appliance dolly when I reserved the Uhaul. When I opened the truck, no appliance dolly. I also did not like the condition the truck was in. Brakes were squealing every time they were applied, and steering was extremely loose.Dana G.
Crystal was wonderful at assessing my needs and getting me what worked best. Very friendly, very helpful.victor K.
Very helpful people,took time to explain everything and answer my questionsPhilip J.
My son entered information at 8:56 there saying 9:06 anyway we couldn't get key -had to call them had to do everything all over again because they said we didn't do it at 9 -frustratingRonald K.
U-Haul is great! It was the perfect solution to an unexpected need. Thank you.Margaret O.
No contact made, key drop used.DANIEL F.
Encourage online check in everything check out is fasterJENIFER R.
The truck is lacking tie-down possibilities low on the truck body. That made it difficult to strongly secure several of the items I was transporting. A sticker that read "Speed Kills" was on the dashboard glass. The sticker obscured the speedommeter readings from 50 to 75 mph making it a bit hard to read my speed. That is sort of counter productive to the message of the sticker. I rented my truck about 3 days after a snowstorm. As I was driving I discovered there was an 1+ inch thick sheet of ice on the top of the truck body. I shed chunks of ice big enough to easily go through a windshield. Fortunately they did miss the other vehicles around me. After a snow storm U-Haul needs to be sure their trucks are cleared of this hazard before renting them out.Larry S.
I loaded the U-Haul App and when I tried to move forward, it told me that it had no record of my reservation; I called 1-800-468-4285 and they told me that they couldn't help me and they transferred me to another # and I was put on hold for approximately 1/2 hour; if it wasn't for the owner of the rental company showing up; the rental may never had happened; VERY FRUSTRATING; I would not suggest to anyone to rent one of your vehicles on a weekendRobert P.
Please explain how my bill is more than double what I was quotedDayna K.
Excelente servicio, si abrieran sÃ¡bado aunque sea medio dÃa serÃa mucho mejor.rafael M.
I was told that my drop off would be open when I dropped off the truck and it was not, causing me extra fees.Donna O.
This place is awesome to deal with. The only place I'll rent a uhaul at. Very convenient location.Philip J.
The steering and suspension we're very loose on the truck to the point of compromising safety. It was much harder to handle on the road than other truck I have driven, including larger ones. Also, the described dimensions of the trucks are misleading. What are given are the external dimensions. This should be made much clearer and the interior dimensions also given. On the 15 foot truck I expected a 12' 5" bed based on the measurements given on the website. Actual interior length is about 11'9", meaning I could not secure the door closed on my 12 foot load. On a positive note,. Staff at the site we're pleasant and competent.Larry S.
Great people to deal with and very helpfulPhilip J.
No improvement needed.George M.
I will not use the pick up and drop off via the website ever again. I had nothing but problems. The customer service team that I worked with was very friendly and helpful though. I don't think I will be using Uhaul much in the future or recommend it to anyone. The trucks are nice and well kept but the pricing is outrageous. There are too many charges and fees.Audrey B.
Always Towing was very easy to deal with.George M.