Very nice customer service
Gerald P
Baker Hardware Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Hamilton, OH 45053
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- 4,5 - Cote moyenne des clients
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PHILIP PMr Baker stayed after he was closed to help us get out truck!!!
Dennis AAlthough the business owners were very nice. U-Haul has failed them. I rented a 15’ truck to move my daughter out of college, the only truck I could find in the area. When arrived there it was a 26’ truck. I was nervous to drive it, but needed to move her out and then drive back to Boston from Oxford. I tried to drop off my car in Hamilton, but they couldn’t help me there. Again U-Haul does not give their small business owners the ability to help and serve customers. I was going to be charged $280 for leaving the truck there. So I had to drive this huge truck back the opposite way of our Boston trip. When I arrived, I was going to be charged the 6 gallons of gasoline I had used. I said, there’s no way I was going to feel comfortable pulling up to a gas pump in this massive truck. Again the small business owners had no way to make this right. U-Haul does not understand what businesses need to properly serve customers. Again and again all I heard was, “call customer service” where I wanted endlessly for a representative.
Cynthia SThe tiers was out of balance and trailer was vibrating the entire way
Georgi Z