Place I got the uhaul from was fine but I don't understand how every single time I reserve something with uhaul it's a gigantic headache to just hand me over the keys once I already paid? I shouldn't be standing there while someone fumbles with my reservation when I'm trying to move from one house to another. Just give me the keys and let me go.BRENDAN M.
Moving Truck Rental in Hamilton, ON at Big Bee Convenience & Food Mart
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Hamilton, ON L8L2C8
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 2 Average Customer Rating
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I was charged for gas even though I brought the truck back full. Emailed uhaul about it and have heard nothing.Victor W.
Have staff trained on how to complete a purchase. Have staff trained to make sure there are no people doing meth near the pick up vehicle. Won't return to this location unless there was a gun to my head.KYLE W.
Took them 30 mins to get me the truck. The truck was there at their location,I booked for 12:00 and reached there at 11:55 .they gave me the keys at 12:25.pratham C.
Never recommend picking up a truck at a convenience storeBRIAN B.
The gas consumption is debatable. There needs to be a more exact way of determining the before and after. If you don't fill it enough you will be charged an inflated gas price. If you fill it more than you used, well, they are happy!!! Good experience overall,RYANMATTHEW D.
My truck was not the size I ordered which means I needed to do an extra trip and was charged mileage because of thatDavid H.
This big bee location rented out my uHaul I had reserved beforehand and was told to come back at 11:30 when the truck I reserved would be returned or I could take the local truck but would have to bring it back meanwhile the truck I reserved was a one way I was at this location for over 30 min while the employee set up my uHaul not impressed with this service and I will not be using this service again.Cory B.
we had checked in on line. we went there for 11:30- truck pick-up time and had to wait 40min to get the truck for various reasons including having to answer most of the questions we had submitted via on-line check in. There was only 1 store clerk- thus we waited 40 min for him to be free. we want to rent again for Sept 25 but would like a different pick up locationJames B.
My pick up time was 7am, the guy working didn't know how to do it and had to call the manager, I didn't walk out until 750am with the keys and when I said that I don't know if I can get it back it time because I've lost an hour, the manager on the phone said no, someone was picking up at 1130am. I saw the reservations on the iPad because they couldn't find mine and there were 3, and 3 trucks outside. To waste an hour of my moving time and then be like that was disgusting. I paid for two furniture dollys, a utility dolly and furniture pad and there was only one furniture dolly. This place should be stripped of their affiliation with uhaul with so many negative reviews and experiences. I wish I had read the reviews before booking with them.Sierra K.
Changing the location to effectively a different city is an egregious abuse of customer trust and reliance and an accessibility issue. I will for that reason not be using Uhaul again.Kit S.
Both employees i dealt with had no experience with the uhaul truck. When picking the truck up i had to wait 20mins for the employee to figure out how to complete and give me keys. Had to have the store manager on the phone the whole time. All this delay ultimately meant i had 20 mins less to move my stuff and very much affected move time.Anja L.
The truck was super dirty when I got it. I took pictures. Just not in the cab which was also very dirty. I tried my best to clean everything up. The storage area was swept and mopped. Can wiped down.David B.
I returned the uhaul with the amount of gas I received and I was charged $70 for it not being at at the correct level. I made sure to put gas in right before dropping off. There is no way I did not have the correct amount of gas in it.Alex P.
The advance check in confirmation said to pick up the truck at the Barton and Nash Location. Unfortunately, they said that they did not have our truck and that we would have to drive 15 minutes to the Cannon st location. When we got there the truck assigned to our account wasn't at the Big Bee uhaul centre on Cannon. Luckily a uhaul employee was on site and corrected the issue. This confusion and wrong address for pick up negatively impacted our move. We had the elevator booked for a small time frame at our apartment and we ended up missing 1 hr of moving time. All the professions that we dealt with were wonderful but the system needs improvement.Frank R.
The owner of bigbear is rude! He told me to pick up the uhaul truck early. I will never deal with him againTris Benjo B.
my pick up time was for 7am but the owner wasn't there and the employee didn't know what to do so I had to come back at 8am. I called uhaul and was told I would get a$50.00 credit on my credit card which I have yet to receiveRobert C.