I should have used the app. The customer service rep at the gas station had no knowledge on how to proceed with the check out process. She had to make multiple calls. The process took over 20 min. The vehicle had ashes in the door where someone used it as an ash tray. The tire pressure light was on as well. The return process was just as painful as the attendant entered in the wrong location for the return. Lesson learned. Use the app next time!
TIMOTHY S
Hampstead Marathon
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Hampstead, MD 21074
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- 2,5 - Cote moyenne des clients
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Moving blankets were left in the back of the truck before. I took it and the back of the truck was not ready for me. I had to move it and fill it with gas. Eems to me, it should have been pulled out of its parking spot and ready to go.
WILLIAM YClean the trucks better. I went to move the seat and I stuck my hand in what looked to be boogers.
Richard SThe app was a disaster and we got the run around picking up a truck. We had to call for several days after returning the truck for a final receipt. We were 2 hours behind schedule due to the issues with the app trying to pick up the truck. We wound up with a larger truck than we needed (at no extra cost initially). It cost us $140 in gas for the truck and had to go from one end of town to the other to pick up the truck then back to our house to load.
GARLAND LThe gas station was a glorified drug shop filled with paraphernalia and the man running the counter was a curt, discourteous jerk. He charged me for the slightest bit of dog hair because he didn't want to do anything to help. I 100% will avoid this place at all costs.
Benjamin P