I think the U-haul could have been vacuumed a bit between each customer.Jessica D.
Moving Truck Rental in Hanover, NH at Hanover True Value
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hanover, NH 03755
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h30 pm
- Sam : 9h am à 5h pm
- Dim : 9h30 am à 2h30 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Hanover, NH 03755
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The van I rented was not reliable. TrueValue is not responsible for the faulty equipment, they were great to work with.Jonathan P.
MaKE SURE THEY ARE REFERRED TO THIS "DEALER"...THIS ACE HARDWARE STORE IS THE BEST ....RICHARD W.
Provide USB plugs in your vans.Jonathan S.
Did know about the fee for credit card which seems so hight about 21% fee. Like robbingManoj K.
Easy location for a small move, needing a truck for a few hours! Thanks!Jeffrey H.
the website checkout did not really work at all - got stuck on uploading dash picture, kept saying i hadn't uploaded it while showing 100% upload. had to walk inside and there was some confusion because i had requested a dolly but there were none available. but the people at the location were nice. just the online process was broken.Timothy T.
High praises for SPENCER at this Hanover location. He understands customer service. He was personable and professional, he answered all our questions on the phone, and in person, He got us thru the process and out the door efficiently and courteously. I can't recommend him highly enough!!!!Susan M.
Excellent experience with Hanover Tru-Value U-Haul moving van. truck was clean, new, and as always, great customer service.marcia P.
The gentleman who assisted me was great. Easy location in Hanover to pick uop.William L.
Vans have low miles & are practically new. Only suggestion would be to clean the interior more.WAY T.
Hanover True Value was very helpful and professional and I would recommend them to anyone.philip G.
We had reserved a dolly which had been confirmed online by Uhaul. There was no dolly available when we picked up the van which put a big dent in our plans. The van was not totally full if gas and when we returned it, we filled it but did not get credit for the difference. Also it took a very long time to pick up the van even though I express checked in online prior to picking up the van. Apparently Uhaul changes their system frequently but does not inform the stores of the changes or how to navigate them. The guys helping us at the store were extremely helpful. The issues we have are with Uhaul.Lawrence C.
My local Uhaul was fabulous. The corporate website/reservation/ equipment distribution system was an abysmal failure. I rented a uhaul van online for 2 days as I have done many times. Typically I would receive numerous email notifications to confirm this but of course I was out of the country and didn't look for them. ON the day of pickup I noticed there were no email so early in the morning I called the Hanover location and they said they could not see any reservation nor would they be able to see it or tell me if that was indeed the location I would be able to get the van until the day prior to the rental. This would be a huge pain logistically but I waited to see what happened. At about mid day after not hearing anything from Uhaul I got back onto the website and looked up my account. There was no rental reservation there so I tried to make another. This time I did not get an email and started again to make another one hoping to get it to go thru via a different email. Within moments my phone rang with a lady from Uhaul (not local) to confirm my pickup location. I said fine Hanover Hardware is great and what I wanted and I mentioned there might be some sort of duplicate due to difficulties with the website. She said she found a duplicate and deleted it. I picked up my truck as planned without problems from Hanover Uhaul at he Hardware store. They were excellent and everything went very well. Then about an hour later I got a call from another local uhaul asking if I was going to be coming for my van pickup. I explained I already had one from Hanover and somehow the duplicate must have still been in the system and they got the order but I didn't need it (as I was loading my uhual at that moment). Then all was well until day 2 of my rental when I realized the paperwork said 1 day instead of 2. I called to explain to Hanover Hardware that there was some sort of mix up and they told me another customer was coming in for the van and I had to get it back as soon as I could. I told them I was having some delays but would do so as quickly as possible. Well I ran into more delays on my end and although I returned the truck about 28hrs into a 48hr rental I apperently made some people at the local branch quite upset as they had a customer looking for a van that wasn't there and I was unreachable (out of cell phone range/battery charge/ and some other logistical challenges that slowed me down more than I would have wished). Bottom line is it made me frustrated with Uhaul Coorporate, made Uhaul look bad with this other unsatisfied customer, and added a bunch of stress to a day because glitches or duplicates, or failures in the online reservation system. For my part sorry although I am pretty justified in what I did but really feel bad for the other customer. Mostly because I have been in their shoes standing at a Uhaul counter being told my long reserved truck had not been returned yet. It just doesn't work for the customers and someMark H.
Do not miss inform the next customer I was misinformed about being charge on my credit card they took the funds out of my account and I paid cash and I still don't have my money back in my accountjamie B.
Everyone was very friendly and helpful. Process was quick and easy. Good experience.Jed C.
Convenient. Great customer service. I will definitely use them again.Denise A.
You might want to make certain that the location has the items offered on line... for example Hanover Hardware did not have boxes...Wayne G.
The person who had the truck before me was able to login to your system and extend their reservation into my already booked slot. I ended up not being able to move in a timely manner and in the rain. Please fix your system this is beyond unacceptable. I had also reserved a dolly in my original reservation and when I finally got the truck was told they didn't have any uhaul dolls. Why is that even an option?!Nadia V.
Very impressed with the Van. That said, the radio receives very little stations... Is it missing the antenna??bartholdi H.
Somehow they didn't see or receive the additional equipment I had ordered (hand truck and pads) and didn't have them there. They found them at another store 6 miles away so I could drive over there and get them, which was a minor inconvenience, but they were very nice and added some miles to my allowance to make up for it.John H T.
Don't understand your pricing. Sometimes you charge 0.59, sometimes 0.69...WAY T.
Some confusion on final charge. Plan to clear it up today or Friday.WAY T.
The wheels should be updated to SNOW TIRES in the winter. The van skidded and became stuck on ice with its 2-wheel drive. I lost 60 minutes dealing with being stuck!monique A.
Great customer service!Tommy K.