Location de camion de déménagement à Hillsboro, OR chez U-Haul Moving & Storage of Hillsboro

The after hours return process took a long time since the cell reception at the Hillsboro location is very poor. I tried several times using uhaul.com/share but it refused to see my location. I finally drove out front and downloaded the uhaul app and it finally worked. However, it was VERY frustrating to do all this after midnight after a long day of moving.

Two words: Chyna Price; She made the simple rental memorable and painless. The entire process was fast and easy. Out and back in One minute shy of Two hours. We now have a 2 leaf Dining room table. You can't do that with a Honda Civic. Thank you.

Staff was excellent both at front desk and trailer hookup and return.

When I arrived it took about a half hour to get my van. Maybe that time could be shorter

The gentleman who helped me was absolutely fantastic. He made recommendations, answered all of my questions, never rushed me, and stayed late to help me get set up. It was the most enjoyable part of my moving experience and I will definitely return in the future for the friendly and positive energy.

Uhaul has preexisting engine heat issue that would burn the passenger side feet area. You have to sit with your feet up on the dash or all the way back still feeling the heat to ride in the passenger spot.

Your location has limited parking, but otherwise is a good location.

We did not use a lot of gas and she, the woman in the office charged us for more gas! It was full when we brought the truck back!

The assistant manager, Chyna, was rude to be both me and the employees. Was unprofessional, eating food after she started helping us and all around not a pleasant person to deal with. To add, $60 down was taken as down payment for the trailer rental and she said after returning the trailer it would be immediately refunded. This morning, next day, I checked my account and saw that not to be true and called the office. Ebony picked up and once I explained she said 3-5 business days. Overall I think the team as a whole needs to go through some sort of training so that A) they all are consistent and not frustrating the customers B) not rude and unpleasant to deal with, mostly Chyna.

Jared was outstanding, he did an excellent job getting me hooked up and ready to go. The downside of the experience was the long, long, long wait to be served, when I arrived there were no employees inside the store and it was about 5 minutes before someone came in and acknowledged our presence. I understand busy but found this to be unacceptable, I didn't complain and as I stated above, once attended to the service and customer experience were excellent. I suggest you add to staff and at least have someone inside to watch the store.

keep up the good customer service in this location having a helpful staff.

Hire different people. Ridiculous customer service with tons of negative attitude, mouthing off, and being disrespectful.

Not much to add

Faster wait time, more organized and not over charge.

Would have been nice to be able to get a discount.only had the trailer for couple hrs and was unable to haul the car.

Inside when checking out, the lady was having trouble with the new hand held devices for scanning and taking pictures of drivers licesnses. She called Leon on the radio, out side for a hookup, he didn't answer after 3 calls on the radio. When I was waiting in the drive for a trailer hookup, a worker came back from lunch and asked if i needed help. I said yes, then the original worker Leon, showed up in a truck. He then stated talking to a personal friend about doing something after work. The lady coming back from lunch asked him to help, he nodded, but never came over. She told me, she would clock in and help me out. Leon did finish his conversation and eventually came over to help me.

Improve app, there are some glitches.

We arrived about 08:55AM on Sunday. The young brother checking us out went into this big tyrant about people being upset where their moving, just went on and on about everything, it was very unprofessional. Then he proceeded to charge us the dolly fee. I explained cant you give us on the gas we brought back a full, tank and checked out 3/4 tank. "He stated not my problem."

China was my service REP and she is wonderful. Professional, clear, helpful, funny, engaging, competent and efficient. She went out of her way to make sure that all the details were handled well and treated me fairly. I had an issue with being attacked by bees and had an allergic reaction... it caused me to move slower than expected. I was under the impression that I had a full 24 hours and brought the truck in at 7:21pm when I rented at 7:57 the night before. The store had closed and the fellas who had busted their tails all day getting trucks ready and clean could not help - BUT China was amazing and made it all work out so that I was treated fairly and paid the correct fee. All the best, Alan Foster

My overall experience with renting a auto transport from this u-haul location was Great. One issue i had was that one of the tire starp downs was torn and un safe to use. I would think this would have been looked over during rental check in. I had to drive all the way back to the u-haul to have the auto transport repaired. Chyna was great and also super helpful with the situation.

Great customer service and they were very helpful when It came to information about fighting the $108 charge the unprofessional people up In yelm wa duc to me.

I'm not sure if it's Uhaul policy or this particular store, but I felt heavily pressured to buy coverage. The person said, "so if there's anything wrong, were're just gonna pull $1,600 from your cc and not even ask you. Are you sure you want that?" I get that I waived coverage and that there are consequences, but the hard sell with the threat was unnecessary.

Only 1 person working the desk!! Stood in line for 30+ minutes! 3 people walked out behind me very pissed off. I don’t blame them! The lady at the desk was fake and careless. Didn’t give 1 shit about anything or anyone. Walked out to a guy who didn’t say anything except “back it up here” hooked up the trailer and walked away. The equipment was dirty and greesy. There was even a glove wrapped in electrical take in the railing. What the heck? How is that clean?!?!? Won’t be back.... maybe I’ll try Penske next time.

Friendly people and very helpful.