I was really disappointed. The App I TRIED to use did not work. I was 2 minutes late. The employee came out and asked me to use the app to conclude my rental . The APP didn't work. I got as far as taking a picture of the mileage and gas. It wouldn't work. I gave up after several attempts. I put the key and contract in the overnight slot with a comment on what happened.Darice H.
Moving Truck Rental in Hoffman Estates, IL at U-Haul Moving & Storage of Hoffman Estates
Pour nous contacter
Hoffman Estates, IL 60195
(Just past 'The Assembly Bar & Grill" down the street from Red Roof Inn)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Hoffman Estates, IL 60195
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Only one person on duty, had people waitingKenneth K.
Be a little more friendlier in person. Agents were not rude, but indifferent as far as personal interaction with customer.David D.
It makes me angry that I can't call Direct to the rental location that it goes to the regional office just let it ring throughRick M.
I dropped the dolly off after hours so I cannot answer any questions about this location.JACQUELINE B.
Hoffman estates location is always clean, efficient and equipment ready when promised.holly W.
I think it's sad that I was charged for two gallons of gas for driving a total of 6 miles. I'm not sure I would recommend U-Haul for that reason alone. $5.00 is not a lot of money, but charging a customer for 2 gallons of gas for 6 miles of driving is pathetic. When I called the location, they were unable to explain it in a satisfactory way.Jeffery S.
A great no hassle experience 2nd time I've used them and will use them again when neededJesse C.
Steering was really offthomas S.
I pre registered for 17 ft truck. When I got to the location, they said there system was down and it was â€œFirst come first serveâ€ basis. Well this threw off my entire move. Not only was I not able to fit all my stuff in the car, I had to pay extra money to my movers because they took hours rearranging the boxes so they can fit as much as possible. And I still had so much left over, that I had to rent another van to move all that. It was a nightmare and it's not my problem that your system went down. If I preregistered for certain type of truck, I expected that upon pickup. Very unprofessional experience.Nidhi P.
The people working there were all very young and not friendly. At least that was the impression I got once I got their attention and they got their heads out if their phones. I won't be going to this location ever again.Steven R.
I usually have a good experience here, but my rental experience this time was met by a pair of young men who seemed bored and didn't exert the least bit of effort to welcome a customer. I was also asked to scan my own license with my phone, which is something I've never had to do before. The alternative I was offered was for the agent to scan my license in with his own personal phone... which from an information security and privacy standpoints sounds just insane. When it came time to hook up the trailer, they had me back precisely up to the small trailer I rented which usually isn't required. Typically other reps simply pick the tongue up of the trailer and bring it to where the car is approximately parked. I left feeling they were just generally annoyed by customer service, which is a terrible vibe to exude when you're in a customer-facing role. Furthermore, when it was time to leave the facility with the trailer I had to wait several minutes at the gate as the pair of gents had jumped in a rental truck and weren't near the gate to open it. They appeared behind me and eventually triggered it. The trailer I was given had one pretty rusty gate chain on it in a relatively bent receiver that I couldn't get free to open the drop gate without significant effort. When I returned the equipment the young man I returned with was great, had a great attitude, pulled the trailer off by himself, wheeled it back into its spot without demanding a specific parking location.TODD H.
Relsable, quick and fastJames M.
The truck was filthy on the exterior, and looked like it had been in an accident, tire mark on the middle of the vehicle There were even knife cuts on the interior ceiling upholstery and duct tape residue on the inside driver's side windshield. The vehicle was also presented as perfect condition on the paperwork at pickup, but they had already marked off the damaged areas of the truck with the little stickers... Overall disappointing and definitely will try another truck rental for my next move.Sean C.
The app is awesome. So easyStephen K.
Ben Glombicki took care of everything. He did an outstanding job.Douglas K.
Excellent customer services.Ho N.
I did not use the blankets and returned them packed but the guy still charged me the rentOmer A.
Super easy and the vehicle was great. We rented a 10' truck and fit a dresser, two 7' bookshelves, an entire 7 piece patio furniture set and other miscellaneous items. Highly recommend. We booked online and it was very easy!Mary P.
Seems as if I was bothering them. The man behind the counter was extremely slow and seemed irritated that I was there. The trailer I rented was in bad shape. The straps was mechanism were Sketchy at best. Need some maintenance and oil to make them work properly. The fenders would not come off so made getting into the car very difficult once on the trailerJohn T.
The return process thru the APP is a joke. It took me 6 time to process photos and kept coming back to the beginning of process. Joke. Midnight with two kids it's not fun. that needs to be improved.Matt K.
It took me 20minutes to get my truck rented because the guy didn't know what he was doing!!! The other guy had to help him and he was nice and kept apologizing to me!!Freddie E.