This was a disaster move. To find a truck (that I reserved a month ago) it took over an hour on the phone to find a truck. ., This was not the equipment or location I selected and Uhaul wanted me to go to Wauseon, 45 minutes away or Toledo 35 minutes away. The truck was beaten up and leaked inside and got my stuff all wet. At this location, there was a homeless guy who kept asking me for my raincoat.James T.
Moving Truck Rental in Holland, OH at U Store
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Holland, OH 43528
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 6h pm
- Sam : 8h30 am à 5h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/5/2021: Fermé
- 9/6/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Holland, OH 43528
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Process was quick and easy! Employee gave amazing friendly service!Cherie K.
The lady was very friendly and explained anything I asked. I definitely recommend coming to this location on Holland Sylvania rd.Laura B.
Thank you Jessica for your help! This is the second time you have helped me out. Thank you!Erin H.
They haven't given me my refund yetVicki D.
The rate of my gas coverage changed from 28 dollars to 7 dollars.Jason P.
Excellent customer service especially Jessica!Thomas E.
Keys were not in lockbox, had to get assistance from employee inside building. Overall was very easy to pick up truckKevin N.
Excellent, friendly service.Chris F.
Jessica Savitt was awesome too. It was amazing!! We went over 4.3 mi. And no charge. There system wouldn't allow her to charge us. Lol... God has shown his favor every time I've driven Uhaul over the years!! Thank you ladies for the amazing customer service!!Steffanie D.
Great servicePatrick A.
No commentPamela M.
Representatives were very friendly and helpful. My only concern was the truck was stated as having 1/2 tank of gas, however it was a bit below a half tank.John G.
no problemsMichael H.
The only bad part of the experience is the mobile check in. I tried it and one of the first steps was the â€œlocationâ€ portion. It could not locate me even though my location was on inside my phone. Maybe you should have a button that says skip this part and continue to check in. Luckily, I had an email from uhaul earlier that day that I just sent them an email with the photo of the gas being full and the mileage and they did not charge me an extra day or the additional $20 employee check inErin H.
The staff was super friendly and polite and most definitely will be renting again from that location thank you so much for the quick serviceLeticia S.
Everything with the rental went great!! Jessica did an awesome job!! She was very personable and explained everything in detail. Luckily we bought the additional insurance which covered the broken little side mirror when someone accidentally bumped into it!!! Whew!Peggy M.
When I called to schedule the rental, I was given a couple choices on where to drop the truck off in Cincinnati. I picked the one that was less than a mile from where we were. When I went to pick it up, I was asked again where I wanted to drop it off. I said the one that was less than a mile from our location, that the person who I reserved the rental from told me about. The person at the Toledo location where we picked up the rental had no idea which location that was. She had me look at a very general map and had me pick one. It was not the closest one. I wish the person who took the reservation would had given that information to the Toledo location. That was the ONLY thing that wasn't 100%.jean H.
I dropped my uhaul off through the app! Everything was very self explanatory!Sarah F.
The drop off box for keys is not orange like the website says and shows. It is also not properly labeled for uhaul key drop-off. It is a black box simply labeled "U-Store payment and key dropbox" Spent 15 minutes trying to decide if that was the correct box to leave my keys in while uhaul customer support was busy. Would only recommend if the key drop off box was addressed.Austin E.
Great customer service and great equipmentRalph K.
Worse experience ever. I rented Uhaul a lot but this was my worst experience.Said on paperwork $72 But had to give $100 because I was paying cash after I turn in truck now costs $106 never have I ever rented a truck for $29 for the day and my rest of deposit wasn't returned that's a difference of $34.No more renting Uhaul and going to Tell Everyone how I got ripped off!!!!MARY N.
Your online ordering system is terrible. I understand it could be difficult to coordinate all the rentals, but I had 3 different pick up sites sent to me at one point or another. I got "lucky" that the final pick up point wasn't too far from my home.Bryan C.
Nothing- customer service was impeccable, check-in/out was quick and friendly. Would absolutely recommend!Christina F.
This location was not necessarily the reason for the low grade. This whole 24/7 pickup procedure was absolutely ridiculous. It took 5 phone calls to the office to get the rental entered online. Then it took over an hour and two separate trips to truck location to finally get the truck. The verification process was way too complicated. That was only made worse by employees who are not well versed in what may cause the problems. First problem was that the pick up time listed must be very close to the time of actual pick up or the process does not work. All of your employees should be aware of this fact as the system does not work without it. A fact that I figured out on my own. Add to that, everytime I went into the verification process it asked for me to retake all the pictures again and again. I took our driver's picture at least 5 times. The second contact information when they tried to call our grandson answered but could not hear what the agent was saying so I was told it could not be verified and then they ended the process online and I needed to start all over again. The second online agent put everything right through even though they never checked the second contact information. Over all a VERY BAD experience. Not sure I wil try it again.James F.