The issue I had WAS NOT with this pick-up location. I booked the pick-up 10 days in advance at a location that would have convenient TO ME - in Hollywood, FL. The day before, the pick-up location got changed to an out-of-the way location in North Miami Beach. When I arrived, I was told the reservation WAS CANCELLED! I was sent BACK TO Hollywood. Fortunately, Anchor Rental had the trailer I needed. The drop-off location was also NOT NEAR where I had originally expected to go.
David F
Anchor Rental Services Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Hollywood, FL 33020
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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excellent service, the person who helped me was super friendly. Thank you
Gladys CTami was excellent and extremely responsive to our rental needs. I arrived and she immediately tended to me, and I was out of there in less than 15 minutes. She took the time, the day before to ensure the proper trailer with rear ramp was at their location and was ready to roll when I arrived. Her customer service was outstanding.
Keith BVery friendly
Fadoul MNowhere in the rental with the U-Haul app does it says I will be PRE-charged for miles I "MIGHT" use… and at $50 a day is ridiculous! I rented the truck for 3 days and they charged my card $150 extra because that claimed my card will be declined. The only reason I came back to this location is because I wasn't sure they pulled this same scheme off before, and wanted to pay close attention on this rental. On my first rental I used a debit card that had the exact funds for my job site and the rental. However because of their ridiculous extra charges, my account got hit with an overdraft fee. Google reviews will show that they do this to others as well, plus they accusations that I won't pay for my rental was absolutely shitty customer service !!
Daniel E