The truck was not ready when I arrived. They were not even aware that I was scheduled to pick it up. When that issue was resolved, the truck was hooked up to a trailer which I had to unhitch and maneuver into a tight spot between cars in order to be able to drive off. We had no help and the lady at the desk only dealt with car sales. Also, the pick-up location assigned was 25 miles from my preferred location. This added extra mileage and cost.
Jeffrey M
Santana Auto
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Homewood, AL 35209
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Absolutely worst experience with Uhaul in my life. This location is doing fraudulent transactions.
Derrick BAddress is wrong!!! Cost me extra as my Uber driver had to wait while I called and the owner hung up on me! There is a big difference between W 221 Valley Ave and 221 Valley Ave. Then when we finally found it, the inside of the U-Haul was disgusting and the gas gauge was wrong as they overestimated the gas by 1/4 of a tank on their paperwork (I took pictures to prove it). Also, I’m lucky I speak some Spanish or I’m not sure I could’ve communicated with the nice girl who was there to rent me the U-Haul. I do not recommend ever going to this location and I think U-Haul should reassess using them.
Chris W